HP LaserJet 6L HP LaserJet 6L Printer - User Manual - Page 40

Solving Hard-to-Resolve Problems - printing problems

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Solving Hard-to-Resolve Problems The following instructions will help you troubleshoot Windows printing problems using DOS. Note Before troubleshooting from DOS, make sure your printer can print a self-test page. (See "Printing a Self-Test Page" earlier in this chapter.) To establish basic communication to the printer, follow the steps below: 1 Exit Windows 3.1x. If in Windows 95, choose Start, Shut Down, and Restart the computer in MS-DOS® mode, respectively. 2 At the command prompt (for example, c:\), type: Dir>PRN and press ENTER. This will send a directory of your hard drive to the printer. 3 See the chart below for recommended solutions. Printer Status Response Solution(s) Both the Data light and the Ready light are on steadily (not blinking). Command prompt (c:\) returned. Press the Front Panel button. You will receive a printout of your hard drive's directory. Communication verified; return to Windows. Data light comes on; Command prompt (c:\) Ready light flashes. returned. No action is needed. Communication has been verified; return to Windows. Printer is not responding. Flashing cursor; command prompt (c:\) not returned; keyboard locked up. Verify that the Ready light is on. Hold down CTRL, then press and release Break to free the keyboard. Disconnect, then reconnect the cable at both ends. Reboot your computer. Ensure a direct connection to the printer. Try using a different parallel cable (IEEE-1284), parallel port, or both. Printer is not responding. DOS Message: "Write fault Verify that the Ready light is on. error writing device PRN." Specify the port name when sending directory (for example, LPT1). Verify that the power cord and the parallel cable are plugged into the proper ports. Disconnect, then reconnect the cable at both ends. Ensure a direct connection to the printer. Try using a different parallel cable (IEEE-1284), parallel port, or both. Printer is not responding. Command prompt (c:\) returned. Disconnect, then reconnect the parallel cable at both ends. Ensure a direct connection to the printer. Hold down CTRL, then press and release Break to free the keyboard. Try using a different parallel cable (IEEE-1284), parallel port, or both. 4 Troubleshooting EN Troubleshooting 4-13

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Solving Hard-to-Resolve Problems
The following instructions will help you troubleshoot Windows printing
problems using DOS.
Note
Before troubleshooting from DOS, make sure your printer can print a
self-test page. (See “Printing a Self-Test Page” earlier in this chapter.)
To establish basic communication to the printer, follow the steps below:
1
Exit Windows 3.1
x
. If in Windows 95, choose
Start
,
Shut Down
, and
Restart the computer in MS-DOS
®
mode
, respectively.
2
At the command prompt (for example, c:\), type:
Dir>PRN
and press
ENTER
. This will send a directory of your hard drive to the printer.
3
See the chart below for recommended solutions.
Printer Status
Response
Solution(s)
Both the Data light
and the Ready light
are on steadily (not
blinking).
Command prompt (c:\)
returned.
Press the Front Panel button.
You will receive a printout of your hard drive’s
directory.
Communication verified; return to Windows.
Data light comes on;
Ready light flashes.
Command prompt (c:\)
returned.
No action is needed. Communication has been
verified; return to Windows.
Printer is not
responding.
Flashing cursor; command
prompt (c:\) not returned;
keyboard locked up.
Verify that the Ready light is on.
Hold down
CTRL
, then press and release
Break
to free the keyboard.
Disconnect, then reconnect the cable at both ends.
Reboot your computer.
Ensure a direct connection to the printer.
Try using a different parallel cable (IEEE-1284),
parallel port, or both.
Printer is not
responding.
DOS Message: “Write fault
error writing device PRN.”
Verify that the Ready light is on.
Specify the port name when sending directory (for
example, LPT1).
Verify that the power cord and the parallel cable
are plugged into the proper ports.
Disconnect, then reconnect the cable at both ends.
Ensure a direct connection to the printer.
Try using a different parallel cable (IEEE-1284),
parallel port, or both.
Printer is not
responding
.
Command prompt (c:\)
returned.
Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
Hold down
CTRL
, then press and release
Break
to free the keyboard.
Try using a different parallel cable (IEEE-1284),
parallel port, or both.
4
Troubleshooting
EN
Troubleshooting
4-13