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HP LaserJet Enterprise M612 User Guide - Page 135

Try a different print driver, Check the EconoMode settings, Print, Properties, Preferences

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5. Select Print Test Page again to verify the results, and then make further adjustments if necessary. 6. Select Done to save the new settings. Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM610, www.hp.com/ support/ljM611, or www.hp.com/support/ljM612. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 If available, this printer-specific print driver supports older operating systems like Windows® XP and Windows Vista®. For a list of supported operating systems, go to www.hp.com/go/ support. This printer-specific print driver supports Windows 7 and newer operating systems that support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/ support. This product-specific print driver supports Windows 8 and newer operating systems that support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/ support. ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users ● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire page is too dark or too light. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab, and locate the Print Quality area. 4. If the entire page is too dark, use these settings: 126 Chapter 6 Solve problems ENWW

Section	Page
Printer overview	10
Warning icons	10
Potential shock hazard	11
Printer views	12
Printer front view	12
Printer back view	13
Interface ports	14
Control-panel view	15
How to use the touchscreen control panel	17
Printer specifications	18
Technical specifications	18
Supported operating systems	20
Mobile printing solutions	21
Printer dimensions	22
Power consumption, electrical specifications, and acoustic emissions	24
Operating environment range	24
Printer hardware setup and software installation	25
Paper trays	26
Introduction	27
Load paper to Tray 1 (multipurpose tray)	28
Tray 1 paper orientation	29
Use alternative letterhead mode	33
Enable Alternative Letterhead Mode by using the printer control-panel menus	33
Load paper to Tray 2 and the 550-sheet trays	34
Introduction	34
Tray 2 and the 550-sheet trays paper orientation	36
Use alternative letterhead mode	39
Enable Alternative Letterhead Mode by using the printer control-panel menus	39
Load paper to the 2,100-sheet high-capacity input tray	40
Load and print envelopes	42
Introduction	42
Print envelopes	42
Envelope orientation	43
Load and print labels	44
Introduction	44
Manually feed labels	44
Label orientation	44
Configure the 5-bin Multi-bin Mailbox with Stapler	45
Configure the default staple location	45
Configure the operation mode	46
Supplies, accessories, and parts	48
Order supplies, accessories, and parts	49
Ordering	49
Supplies and accessories	49
Maintenance/long-life consumables	50
Configure the HP toner-cartridge-protection supply settings	51
Introduction	51
Enable or disable the Cartridge Policy feature	51
Use the printer control panel to enable the Cartridge Policy feature	51
Use the printer control panel to disable the Cartridge Policy feature	51
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	52
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	52
Troubleshoot Cartridge Policy control panel error messages	53
Enable or disable the Cartridge Protection feature	53
Use the printer control panel to enable the Cartridge Protection feature	53
Use the printer control panel to disable the Cartridge Protection feature	53
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	53
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	54
Troubleshoot Cartridge Protection control panel error messages	55
Replace the toner cartridge	56
Replace the staple cartridge	60
Print	62
Print tasks (Windows)	63
How to print (Windows)	63
Automatically print on both sides (Windows)	63
Manually print on both sides (Windows)	64
Print multiple pages per sheet (Windows)	64
Select the paper type (Windows)	65
Additional print tasks	66
Print tasks (macOS)	67
How to print (macOS)	67
Automatically print on both sides (macOS)	67
Manually print on both sides (macOS)	67
Print multiple pages per sheet (macOS)	68
Select the paper type (macOS)	68
Additional print tasks	68
Store print jobs on the printer to print later or print privately	70
Introduction	70
Create a stored job (Windows)	70
Create a stored job (macOS)	71
Print a stored job	71
Delete a stored job	72
Delete a job that is stored on the printer	72
Change the job storage limit	72
Information sent to printer for Job Accounting purposes	73
Mobile printing solutions	74
Introduction	74
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	74
HP ePrint via email	75
AirPrint	75
Android embedded printing	76
Print from a USB flash drive	77
Introduction	77
Enable the USB port for printing	77
Print USB documents	78
Print using high-speed USB 2.0 port (wired)	79
Enable the high-speed USB port for printing	79
Manage the printer	80
Advanced configuration with HP Embedded Web Server (EWS)	81
Introduction	81
How to access the HP Embedded Web Server (EWS)	82
HP Embedded Web Server features	82
Information tab	82
General tab	82
Print tab	83
Supplies tab	84
Troubleshooting tab	84
Security tab	84
HP Web Services tab	85
Networking tab	85
Other Links list	87
Configure IP network settings	88
Printer sharing disclaimer	88
View or change network settings	88
Rename the printer on a network	88
Manually configure IPv4 TCP/IP parameters from the control panel	89
Manually configure IPv6 TCP/IP parameters from the control panel	89
Link speed and duplex settings	90
Printer security features	91
Introduction	91
Security statements	91
IP Security	91
Assign or change the system password using the HP Embedded Web Server	91
Encryption support: HP High Performance Secure Hard Disks	92
Lock the formatter	92
Energy-conservation settings	93
Introduction	93
Print with EconoMode	93
Set the sleep timer and configure the printer to use 1 watt or less of power	93
HP Web Jetadmin	95
Software and firmware updates	96
Solve problems	98
Customer support	99
Control panel help system	100
Reset factory settings	101
Introduction	101
Method one: Reset factory settings from the printer control panel	101
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	101
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	102
Printer does not pick up paper or misfeeds	103
Introduction	103
The printer does not pick up paper	103
The printer picks up multiple sheets of paper	105
Clear paper jams	109
Introduction	109
Paper jam locations	110
Auto-navigation for clearing paper jams	110
Experiencing frequent or recurring paper jams?	110
Clear paper jams in tray 1 (13.A1)	112
Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)	115
Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F)	118
Clear paper jams in the rear door and fuser area (13.B)	121
Clear paper jams in the output bin (13.E1)	124
Clear paper jams in the duplexer (13.C, 13.D, 13.B)	124
Clear paper jams in the envelope feeder (13.A)	125
Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7)	127
Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8)	128
Resolving mono print quality problems	131
Introduction	131
Troubleshoot print quality	131
Update the printer firmware	131
Print from a different software program	131
Check the paper-type setting for the print job	131
Check the paper type setting on the printer	132
Check the paper type setting (Windows)	132
Check the paper type setting (macOS)	132
Check toner-cartridge status	132
Print a cleaning page	133
Visually inspect the toner cartridge or cartridges	133
Check paper and the printing environment	134
Step one: Use paper that meets HP specifications	134
Step two: Check the environment	134
Step three: Set the individual tray alignment	134
Try a different print driver	135
Check the EconoMode settings	135
Adjust print density	136
Troubleshoot image defects	136
Solve wired network problems	144
Introduction	144
Poor physical connection	144
The computer is using the incorrect IP address for the printer	144
The computer is unable to communicate with the printer	145
The printer is using incorrect link and duplex settings for the network	145
New software programs might be causing compatibility problems	145
The computer or workstation might be set up incorrectly	145
The printer is disabled, or other network settings are incorrect	145
Solve wireless network problems	146
Introduction	146
Wireless connectivity checklist	146
The printer does not print after the wireless configuration completes	147
The printer does not print, and the computer has a third-party firewall installed	147
The wireless connection does not work after moving the wireless router or printer	147
Cannot connect more computers to the wireless printer	148
The wireless printer loses communication when connected to a VPN	148
The network does not appear in the wireless networks list	148
The wireless network is not functioning	148
Reduce interference on a wireless network	149

Match case Limit results 1 per page

Select

Print Test Page

again to verify the results, and then make further adjustments if necessary.

Select

Done

to save the new settings.

Try a diﬀerent print driver

Try a diﬀerent print driver when printing from a software program and the printed pages have unexpected lines

in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP Web site:

www.hp.com/

support/ljM610

www.hp.com/

support/ljM611

, or

www.hp.com/

support/ljM612

HP PCL.6 driver

If available, this printer-speciﬁc print driver supports older operating systems like Windows

XP and Windows Vista

. For a list of supported operating systems, go to

www.hp.com/

go/

support

HP PCL 6 driver

This printer-speciﬁc print driver supports Windows 7 and newer operating systems that

support version 3 drivers. For a list of supported operating systems, go to

www.hp.com/

go/

support

HP PCL-6 driver

This product-speciﬁc print driver supports Windows 8 and newer operating systems that

support version 4 drivers. For a list of supported operating systems, go to

www.hp.com/

go/

support

HP UPD PS driver

●

Recommended for printing with Adobe

software programs or with other highly

graphics-intensive software programs

●

Provides support for printing from postscript emulation needs, or for postscript ﬂash

font support

HP UPD PCL 6

●

Recommended for printing in all Windows environments

●

Provides the overall best speed, print quality, and printer feature support for most

users

●

Developed to align with Windows Graphic Device Interface (GDI) for best speed in

Windows environments

●

Might not be fully compatible with third-party and custom software programs that

are based on PCL 5

Check the EconoMode settings

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might

outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,

consider replacing the toner cartridge.

NOTE:

This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can

enable the feature by using the HP Embedded Web Server.

Follow these steps if the entire page is too dark or too light.

From the software program, select the

option.

Select the printer, and then click the

Properties

Preferences

button.

Click the

Paper/Quality

tab, and locate the

Print Quality

area.

If the entire page is too dark, use these settings:

126

Chapter 6

Solve problems

ENWW