HP LaserJet M1000 Software Technical Reference - Page 114

control panel and verify that the firmware date code on the configuration has changed.

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Table 6-6 Troubleshooting a firmware update failure (continued) Reason for firmware update failure Corrective action The wrong device is contained in the .RFU file. The device recognizes the device mismatch and rejects the update. Download the correct file and send it to the devicet. Download the file from www.hp.com/go/ ljM1005_firmware. The upgrade was interrupted. See Table 6-7 Update messages. A flash hardware failure occurred. Although it is extremely unlikely, the devicet might have a hardware failure. Call technical support to address the problem (see the flyer that came with the device for a local telephone support list). Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only if the update process does not succeed. Table 6-7 Update messages Device message RECEIVING UPGRADE Explanation This message appears from the time the device recognizes the beginning of an .RFU update until the time the device has verified the validity and integrity of the .RFU update. NOTE If the remote firmware update process is interrupted before the firmware is downloaded (while RECEIVING UPGRADE appears on the control-panel display), the firmware file must be sent again. No message appears on the device control panel to indicate that the update was interrupted. PERFORMING UPGRADE This message appears while the device is reprogramming the firmware. NOTE If power is lost during the flash DIMM update (while PERFORMING UPGRADE appears on the control-panel display), the update is interrupted and the message RESEND UPGRADE appears on the control-panel display. INITIALIZING RESEND UPGRADE RFU LOAD ERROR SEND RFU UPGRADE This message appears from the time that the device has finished reprogramming the DIMM until the device reinitializes. This message appears (in English only) if the firmware update fails because the RFU process is interrupted. It can also occur if firmware for accessories (such as the duplex unit or an output device becomes is corrupted. Perform another update by any means that is supported by the device, regardless of the connection (network, parallel, or USB). This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted. NOTE To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed. 102 Chapter 6 Engineering Details ENWW

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Reason for firmware update failure
Corrective action
The wrong device is contained in
the .RFU file.
The device recognizes the device mismatch and rejects the update. Download the
correct file and send it to the devicet. Download the file from
www.hp.com/
go/
ljM1005_firmware
.
The upgrade was interrupted.
See
Table
6
-
7
Update messages
.
A flash hardware failure occurred.
Although it is extremely unlikely, the devicet might have a hardware failure. Call
technical support to address the problem (see the flyer that came with the device
for a local telephone support list).
Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only
if the update process does not succeed.
Table 6-7
Update messages
Device message
Explanation
RECEIVING UPGRADE
This message appears from the time the device recognizes the beginning of
an .RFU update until the time the device has verified the validity and integrity of
the .RFU update.
NOTE
If the remote firmware update process is interrupted before the
firmware is downloaded (while
RECEIVING UPGRADE
appears on the
control-panel display), the firmware file must be sent again. No message
appears on the device control panel to indicate that the update was
interrupted.
PERFORMING UPGRADE
This message appears while the device is reprogramming the firmware.
NOTE
If power is lost during the flash DIMM update (while
PERFORMING UPGRADE
appears on the control-panel display), the
update is interrupted and the message
RESEND UPGRADE
appears on
the control-panel display.
INITIALIZING
This message appears from the time that the device has finished reprogramming
the DIMM until the device reinitializes.
RESEND UPGRADE
This message appears (in English only) if the firmware update fails because the
RFU process is interrupted. It can also occur if firmware for accessories (such as
the duplex unit or an output device becomes is corrupted. Perform another update
by any means that is supported by the device, regardless of the connection
(network, parallel, or USB).
RFU LOAD ERROR
SEND RFU UPGRADE
This message appears (in English only) if the firmware update fails because the
print-engine firmware is corrupted.
NOTE
To verify that the firmware update succeeded, print a new configuration page from the
control panel and verify that the firmware date code on the configuration page has changed.
Table 6-6
Troubleshooting a firmware update failure (continued)
102
Chapter 6
Engineering Details
ENWW