Home » HP Manuals » Multifunction Devices » HP LaserJet Pro M1130 » Manual Viewer

HP LaserJet Pro M1130 Service Manual - Page 180

Solve connectivity problems, Solve direct-connect problems, Solve network problems

View all HP LaserJet Pro M1130 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 180 highlights

Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the USB cable is connected to the computer and to the product. ● Verify that the USB cable is not longer than 2 m (6.5 ft). Replace the cable if necessary. ● Verify that the USB cable is working correctly by connecting it to another product. Connect the cable to another port on the computer. Replace the cable if necessary. Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page. Problem Solution Poor physical connection Verify that the product is attached to the correct network port using a cable of the correct length. Verify that cable connections are secure. Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit. If the problem continues, try a different cable or port on the hub. The computer is unable to communicate Use the command prompt to ping the product from your computer. For example: with the product. ping 192.168.45.39 Verify that the ping displays round-trip times, which indicates that it is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. Incorrect link and duplex settings Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). Incorrect IP address for the product on the computer Use the correct IP address. The IP address is listed on the configuration page. Open the product Properties and click the Ports tab. Verify that the current IP address for the product is selected. ● If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. ● If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. New software programs have caused compatibility problems. If the IP address is correct, delete the product and then add it again. Verify that any new software programs are correctly installed and that they use the correct printer driver. 160 Chapter 2 Solve problems ENWW

Section	Page
Removal and replacement	21
Introduction	22
Removal and replacement strategy	22
Electrostatic discharge	23
Required tools	23
Before performing service	24
After performing service	24
Post-service test	25
Print-quality test	25
Parts removal order	26
Pickup roller	29
Product base pickup roller	29
ADF pre-pickup arm and pickup roller	30
Remove the ADF pre-pickup arm and pickup roller	30
Reinstall the ADF pre-pickup arm and pickup roller	32
Separation pad	33
Product base separation pad	33
ADF separation pad	34
Reinstall the ADF separation pad assembly	36
Transfer roller	39
Covers	40
Paper-pickup tray (input tray)	40
Paper-delivery tray (output bin extension)	41
Left cover	42
Remove the left cover	42
Right cover	45
Remove the right cover	45
Front cover	48
Remove the front cover	48
Scanner assembly	50
Remove the scanner assembly	50
Cartridge door	53
Remove the cartridge door	53
Top cover	56
Remove the top cover	56
Rear cover	58
Remove the rear cover	58
Reinstall the rear cover	60
Scanner components	61
White plate (document backing)	61
ADF top cover	63
ADF core	65
Remove the ADF core	65
ADF tray	68
Remove the ADF tray	68
ADF base or scanner assembly lid	71
Remove the ADF base or scanner assembly lid	71
Scanner assembly bezel	73
Remove the scanner assembly bezel	73
Scanner assembly latch	75
Remove the scanner assembly latch	75
CIS scanner-carriage assembly	76
Remove the CIS scanner-carriage assembly	76
CIS scanner motor, gears, and scanner light bar	78
Remove the CIS scanner motor, gears, and scanner light bar	78
CIS scanner drive gears	81
Remove the CIS scanner drive gears	81
Main assemblies	82
Control-panel assembly	82
Remove the control-panel assembly	82
Reinstall the control-panel assembly	84
Power switch assembly	86
Remove the power switch assembly	86
Formatter PCA	88
Remove the formatter PCA	88
Fax PCA	90
Remove the Fax PCA	90
Laser/scanner assembly	91
Remove the laser/scanner assembly	91
Reinstall the laser/scanner assembly	93
Main motor	94
Remove the main motor	94
Reinstall the main-motor drive belt	98
Fuser	99
Remove the fuser	99
Reinstall the fuser	103
Pickup assembly	104
Remove the pickup assembly	104
Reinstall the pickup assembly	108
Pickup solenoid	110
Remove the pickup solenoid	110
Engine controller PCA	114
Remove the engine controller PCA	114
Reinstall the engine controller PCA	118
Solve problems	121
Solve problems checklist	122
Troubleshooting process	125
Determine the problem source	125
Power subsystem	126
Power-on checks	126
Tools for troubleshooting	127
Individual component diagnostics	127
Engine diagnostics	127
Engine-test button	127
Components tests	128
Drum rotation functional check	128
Half self-test functional check	128
Diagrams	129
Plug/jack locations	129
HP LaserJet Professional M1130 MFP series	129
HP LaserJet Professional M1210 MFP series	130
Location of connectors	131
Locations of major components	132
General timing charts	135
General circuit diagram	136
Internal print-quality test pages	137
Cleaning page	137
Configuration page	138
Print-quality troubleshooting tools	139
Repetitive defect ruler	139
Interpret control-panel light patterns (HP LaserJet Professional M1130 MFP series only)	140
Interpret control-panel messages (HP LaserJet Professional M1210 MFP series only)	143
Control-panel message types	143
Control-panel messages	143
Clear jams	146
Common causes of jams	146
Jam locations	147
Clear jams from the document feeder (HP LaserJet Professional M1210 MFP series only)	148
Clear jams from the output areas	149
Clear jams from the input tray	151
Clear jams from inside the product	153
Solve repeated jams	155
Change jam recovery	156
Solve paper-handling problems	157
Solve image-quality problems	158
Image defects table	158
General print-quality issues	158
Copy print-quality problems	162
Scan-quality problems	163
Prevent scan-quality problems	163
Solve scan-quality problems	163
Optimize and improve image quality	164
Change print density	164
Manage and configure printer drivers	164
Clean the product	165
Clean the pickup roller	165
Clean the separation pad	169
Clean the paper path	172
Clean the print-cartridge area	174
Clean the exterior	177
Clean the scanner glass strip and platen	178
Solve performance problems	179
Solve connectivity problems	180
Solve direct-connect problems	180
Solve network problems	180
Solve fax problems (HP LaserJet Professional M1210 MFP series only)	182
Fax troubleshooting checklist	182
Fax error messages	183
Alert and warning messages	183
Fax logs and reports	188
Print all fax reports	188
Print individual fax reports	189
Set the fax activity log to print automatically	189
Set the fax error report	189
Set the fax confirmation report	190
Include the first page of each fax on the fax confirmation, fax error, and last call reports	190
Change error correction and fax speed	190
Set the fax-error-correction mode	190
Change the fax speed	191
Problems sending faxes	191
Problems receiving faxes	194
Service mode functions	197
Product resets	197
Product updates	198
Parts and diagrams	199
Order parts by authorized service providers	200
Order replacement parts	200
Related documentation and software	200
Supplies part numbers	200
Customer replaceable units (CRU) kit part numbers	201
Whole-unit replacement part numbers	202
How to use the parts lists and diagrams	203
Assembly locations	204
Base product (no optional trays or accessories)	204
Assembly views	206
Assembly view, HP LaserJet Professional M1130 MFP series	206
Assembly view, HP LaserJet Professional M1210 MFP series	208
Scanner and ADF assemblies	210
Scanner assembly (1 of 2); HP LaserJet Professional M1130 MFP series	210
Scanner assembly (2 of 2); HP LaserJet Professional M1130 MFP series	212
Scanner drive assembly; HP LaserJet Professional M1130 MFP series	214
ADF/scanner assembly; HP LaserJet Professional M1210 MFP series	216
Scanner assembly; HP LaserJet Professional M1210 MFP series	218
Scanner drive assembly; HP LaserJet Professional M1210 MFP series	220
ADF assembly; HP LaserJet Professional M1210 MFP series	222
ADF top cover; HP LaserJet Professional M1210 MFP series	224
ADF core; HP LaserJet Professional M1210 MFP series	226
ADF Base; HP LaserJet Professional M1210 MFP series	228
Covers	230
Product base	230
Internal assemblies	232
Internal assemblies (1 of 3)	232
Internal assemblies (2 of 3)	234
Internal assemblies (3 of 3)	236
PCAs	238
Alphabetical parts list	240
Numerical parts list	247
Service and support	255
Hewlett-Packard limited warranty statement	256
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	257
End User License Agreement	258
Customer self-repair warranty service	260
Customer support	260
Repack the product	261
Service information form	262
Specifications	263
Physical specifications	264
Power consumption	264
Acoustic specifications	264
Environmental specifications	265
Regulatory information	267
FCC regulations	268
Declaration of conformity (base model)	269
Declaration of conformity (fax model)	270
Certificate of Volatility	271
Safety statements	273
Laser safety	273
Canadian DOC regulations	273
Power cord instructions	273
EMC statement (Korea)	273
Laser statement for Finland	274
GS statement (Germany)	274
Substances Table (China)	275
Restriction on Hazardous Substances statement (Turkey)	275
Additional statements for telecom (fax) products	276
EU Statement for Telecom Operation	276
New Zealand Telecom Statements	276
Additional FCC statement for telecom products (US)	276
Telephone Consumer Protection Act (US)	277
Industry Canada CS-03 requirements	277

Match case Limit results 1 per page

Solve connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the USB cable.

●

Verify that the USB cable is connected to the computer and to the product.

●

Verify that the USB cable is not longer than 2 m (6.5 ft). Replace the cable if necessary.

●

Verify that the USB cable is working correctly by connecting it to another product. Connect the

cable to another port on the computer. Replace the cable if necessary.

Solve network problems

Check the following items to verify that the product is communicating with the network. Before beginning,

print a configuration page.

Problem

Solution

Poor physical connection

Verify that the product is attached to the correct network port using a cable of the

correct length.

Verify that cable connections are secure.

Look at the network port connection on the back of the product, and verify that the

amber activity light and the green link-status light are lit.

If the problem continues, try a different cable or port on the hub.

The computer is unable to communicate

with the product.

Use the command prompt to ping the product from your computer. For example:

ping 192.168.45.39

Verify that the ping displays round-trip times, which indicates that it is working.

If the ping command failed, verify that the network hubs are on, and then verify that

the network settings, the product, and the computer are all configured for the same

network.

Incorrect link and duplex settings

Hewlett-Packard recommends leaving this setting in automatic mode (the default

setting).

Incorrect IP address for the product on

the computer

Use the correct IP address. The IP address is listed on the configuration page.

Open the product Properties and click the

Ports

tab. Verify that the current IP

address for the product is selected.

●

If you installed the product using the HP standard TCP/IP port, select the box

labeled

Always print to this printer, even if its IP address changes.

●

If you installed the product using a Microsoft standard TCP/IP port, use the

hostname instead of the IP address.

If the IP address is correct, delete the product and then add it again.

New software programs have caused

compatibility problems.

Verify that any new software programs are correctly installed and that they use the

correct printer driver.

160

Chapter 2

Solve problems

ENWW