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HP LaserJet Pro MFP 4101-4104dw User Guide 1 - Page 99

Solve problems, Customer support, Control panel help system, To open the Help system

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9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljmfp4101-4104. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Customer support Find support contact options for your HP printer. Table 9-1 HP support options Support option Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Contact information Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. www.hp.com/support/ljmfp4101-4104 www.hp.com/go/carepack www.register.hp.com Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help icon in the lower-right corner of the screen. Tips for using the online Help: ● For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. ● Some Help screens include animations that guide you through procedures, such as clearing jams. 88 Chapter 9 Solve problems

Section	Page
Printer overview	12
Warning icons	12
Potential shock hazard	12
Open source license	13
Printer views	13
Printer front view	13
Printer back view	14
Control panel view	15
Printer specifications	18
Technical specifications	18
Supported operating systems	20
Mobile printing solutions	21
Printer dimensions	21
Power consumption	23
Electrical specifications	24
Acoustic emissions	24
Operating-environment range	24
Printer hardware setup and software installation	25
Paper trays	26
Load paper to Tray 1 (multipurpose tray)	26
Load Paper Tray 1	26
Tray 1 paper orientation	29
Load paper to Tray 2	30
Load Paper Tray 2	30
Tray 2 paper orientation	32
Load paper to Tray 3 (optional accessory)	33
Load paper Tray 3	33
Tray 3 paper orientation	35
Load and print envelopes	36
Introduction	36
Print envelopes	37
Envelope orientation	37
Supplies, accessories, and parts	38
Dynamic Security Enabled Printers	38
Order supplies, accessories, and parts	38
Ordering	38
Supplies and accessories	39
Customer self-repair parts	39
Configure the HP toner-cartridge-protection supply settings	40
Introduction	40
Enable or disable the Cartridge Policy feature	41
Enable or disable the Cartridge Protection feature	42
Replace the toner cartridge	44
Toner cartridge information	44
Remove and replace the cartridge	46
Print	50
Print tasks (Windows)	50
How to print (Windows)	50
Automatically print on both sides (Windows)	51
Manually print on both sides (Windows)	51
Print multiple pages per sheet (Windows)	51
Select the paper type (Windows)	52
Additional print tasks	52
Print tasks (macOS)	53
How to print (macOS)	53
Automatically print on both sides (macOS)	53
Manually print on both sides (macOS)	53
Print multiple pages per sheet (macOS)	54
Select the paper type (macOS)	54
Additional print tasks	55
Store print jobs on the printer to print later or print privately	55
Introduction	55
Before beginning	55
Set up job storage	55
Disable or enable the job storage feature	56
Create a stored job (Windows)	57
Create a stored job (macOS)	58
Print a stored job	59
Delete a stored job	59
Information sent to printer for Job Accounting purposes	59
Mobile printing	59
Introduction	60
Wi-Fi Direct printing (wireless models only)	60
HP ePrint via Email	61
AirPrint	61
Android embedded printing	62
Print from a USB flash drive	62
Introduction	62
Print USB documents	62
Copy	64
Make a copy	64
Copy on both sides (duplex)	64
Copy on both sides automatically	65
Copy on both sides manually	65
Copy an identification card	65
Additional copy tasks	66
Scan	67
Scan by using HP Scan software (Windows)	67
Scan by using HP Easy Scan Software (macOS)	67
Set up Scan to Email	68
Introduction	68
Before you begin	68
Method one: Use the Scan to Email Wizard (Windows)	68
Method two: Set up the Scan to Email feature via the HP Embedded Web Server	70
Set up Scan to Network Folder	71
Introduction	71
Before you begin	71
Method one: Use the Scan to Network Folder Wizard (Windows)	71
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server	73
Set up Scan to SharePoint	74
Step one: Access the HP Embedded Web Server (EWS)	74
Step two: Set up Scan to SharePoint	74
Set up Scan to Computer (Windows)	74
Enable scanning to a computer (Windows)	75
Scan to a USB flash drive	75
Scan to email	75
Scan to a network folder	76
Scan to SharePoint	77
Scan to a computer (Windows)	77
Additional scan tasks	78
Fax	79
Connect and configure the printer for fax	79
Connect the printer to a telephone line	79
Configure the printer for fax	80
Send a fax	83
Send a fax by dialing manually from the printer control panel	83
Fax from the flatbed scanner	84
Fax from the document feeder	84
Schedule a fax to be sent later	85
Use phone book entries	85
Send a fax from the software (Windows)	86
Send a fax from a third-party software program, such as Microsoft Word	86
Create, edit, and delete phone book entries	87
Create and edit individual phone-book entries	87
Create and edit group phone-book entries	87
Delete phone book entries	88
Reprint a received fax from the printer memory	88
Additional fax tasks	88
Manage the printer	89
Use HP Web Services applications	89
Change the printer connection type (Windows)	89
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)	90
Method one: Open the HP Embedded Web Server (EWS) from the software	90
Method two: Open the HP Embedded Web Server (EWS) from a web browser	90
Configure IP network settings	92
Introduction	92
Printer sharing disclaimer	92
View or change network settings	92
Rename the printer on a network	93
Manually configure IPv4 TCP/IP parameters from the control panel	93
Link speed and duplex settings	94
Printer security features	94
Introduction	94
Assign or change the system password using the Embedded Web Server	95
Energy-conservation settings	95
Introduction	95
Print with EconoMode	95
Set the Sleep Mode setting	96
Set the Shutdown Mode setting	96
Set the Disable Shutdown setting	96
HP Web Jetadmin	97
Dynamic Security Enabled Printers	97
Update the firmware	97
Method one: Update the firmware using the control panel	97
Method two: Update the firmware using the HP Printer Update utility	98
Solve problems	99
Customer support	99
Control panel help system	99
Restore the factory-set defaults	100
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	100
Change the “Very Low” settings	101
Order supplies	102
Printer does not pick up paper or misfeeds	102
Introduction	102
The printer picks up multiple sheets of paper	102
The printer does not pick up paper	104
The document feeder jams, skews, or picks up multiple sheets of paper	106
Clear paper jams	107
Experiencing frequent or recurring paper jams?	107
Paper jam locations	108
31.13 jam error in the document feeder	108
13.02 jam error tray 1	112
13.03 jam error tray 2	117
13.04 jam error tray 3	123
13.08, 13.09 jam error in the toner cartridge or fuser area	127
13.10, 13.11, 13.13 jam error in the output bin	131
13.14, 13.15 jam error in the duplexer	136
Resolving print quality problems	139
Introduction	139
Troubleshoot print quality	139
Troubleshoot image defects	145
Improve copy and scan image quality	152
Introduction	152
Check the scanner glass for dirt and smudges	152
Check the paper settings	152
Check the image adjustment settings	153
Optimize for text or pictures	153
Check the scanner resolution and color settings on the computer	153
Edge-to-edge copying	155
Clean the pickup rollers and separation pad in the document feeder	155
Improve fax image quality	156
Introduction	156
Check the scanner glass for dirt and smudges	156
Check the send-fax resolution settings	157
Check the Error Correction Mode setting	157
Send to a different fax machine	157
Check the sender's fax machine	157
Solve wired network problems	158
Introduction	158
Poor physical connection	158
The computer is using the incorrect IP address for the printer	158
The computer is unable to communicate with the printer	158
The printer is using incorrect link and duplex settings for the network	159
New software programs might be causing compatibility problems	159
The computer or workstation might be set up incorrectly	159
The printer is disabled, or other network settings are incorrect	159
Solve wireless network problems	159
Introduction	159
Wireless connectivity checklist	159
The printer does not print after the wireless configuration completes	160
The printer does not print, and the computer has a third-party firewall installed	160
The wireless connection does not work after moving the wireless router or printer	161
Cannot connect more computers to the wireless printer	161
The wireless printer loses communication when connected to a VPN	161
The network does not appear in the wireless networks list	161
The wireless network is not functioning	161
Perform a wireless network diagnostic test	162
Reduce interference on a wireless network	162
Solve fax problems	162
Introduction	162
Fax troubleshooting checklist	162
Solve general fax problems	164
Service and support	166
HP limited warranty statement	166
UK, Ireland, and Malta	167
Austria, Belgium, Germany, and Luxemburg	167
Belgium, France, and Luxemburg	168
Italy	169
Spain	169
Denmark	170
Norway	170
Sweden	170
Portugal	171
Greece and Cyprus	171
Hungary	171
Czech Republic	172
Slovakia	172
Poland	172
Bulgaria	173
Romania	173
Belgium and the Netherlands	173
Finland	174
Slovenia	174
Croatia	174
Latvia	174
Lithuania	175
Estonia	175
Russia	175
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	175
Long life consumable and maintenance kit limited warranty statement	176
Dynamic Security Enabled Printers	176
HP policy on non-HP supplies	177
HP anticounterfeit Web site	177
Data stored on the toner cartridge	177
End User License Agreement	178
Customer self-repair warranty service	182
Customer support	182
Environmental product stewardship program	183
Protecting the environment	183
Ozone production	183
Power consumption	183
Toner consumption	183
Paper use	184
Plastics	184
HP LaserJet print supplies	184
Paper	184
Material restrictions	184
Battery information	184
Disposal of waste equipment by users (EU, UK, and India)	185
Electronic hardware recycling	185
Brazil hardware recycling information	185
WEEE (Turkey)	186
Chemical substances	186
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	186
SEPA Ecolabel User Information (China)	186
The regulation of the implementation on China energy label for printer, fax, and copier	186
Restriction on Hazardous Substances statement (India)	187
Substances Table (China)	187
Material Safety Data Sheet (MSDS)	188
EPEAT	188
Substances Table (Taiwan)	189
For more information	190
Regulatory information	191
Regulatory statements	191
Regulatory model identification numbers	191
European Union & United Kingdom Regulatory Notice	191
FCC regulations	192
Canada - Industry Canada ICES-003 Compliance Statement	192
VCCI statement (Japan)	192
Power cord instructions	192
Power cord statement (Japan)	193
Laser safety	193
Laser statement for Finland	193
Nordic Statements (Denmark, Finland, Norway, Sweden)	194
GS statement (Germany)	194
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	195
Taiwan BSMI USB Port (Walk-up) statement	195
Product stability	195
Telecom (fax) statements	196
Fax Cord Statement	196
Europe Statement for Telecom Operation	196
New Zealand Telecom Statements	196
Additional FCC statement for telecom products (US)	196
Telephone Consumer Protection Act (US)	197
Industry Canada CS-03 requirements	197
Japan Telecom Mark	198
Belarus	198
Wireless statements	199
European regulatory notice	199
FCC compliance statement—United States	199
Australia statement	199
Brazil: (Portuguese)	199
Canadian statements	199
Products with 5 GHz Operation Industry of Canada	200
Exposure to Radio Frequency Radiation (Canada)	200
European Regulatory Notice	200
China CMIIT Wireless Statement	200
Notice for use in Japan	200
Notice for use in Russia	200
Mexico statement	201
Taiwan statement	201
Taiwan NCC statement	201
Korean statement	201
Thailand Wireless Statement	201
RFID/NFC Statement	201
China Short Range Device Statement	201