HP M5035 HP LaserJet M5035x/M5035xs MFP - (multiple language) Getting Started - Page 29

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Area Staple Stack Other Symptom A job is not stapled. Staples are not holding the pages together. Staples are not in the correct location The pages might be skewed. The pages might not be stacked neatly All symptoms Troubleshooting Cause/Remedy 1) Remove the staple cassette and check if it is jammed or empty. 2) For copy jobs, select the Staple/Collate option at the control panel. For print jobs, make sure the stapler/stacker is configured in the printer driver. 3) Use only Letter or A4-size paper for staple jobs. 1) Replace the staple cartridge with a staple cartridge that is made for this device. 2) The stapler supports jobs that have 30 or fewer pages, or a 3 mm stack height. 1) For print jobs, adjust the page layout in the software program. 2) For copy jobs, load the document into the ADF with the long-edge feeding first. Make sure all the doors on the left side of the device are closed completely. 1) Use paper that meets specifications. 2) Store media in an area that meets specifications. 3) Try using paper from an unopened ream. See the user guide on the CD for more information. ENWW 28

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28
Staple
A job is not stapled.
1) Remove the staple cassette and check if it is jammed or empty.
2) For copy jobs, select the Staple/Collate option at the control panel. For
print jobs, make sure the stapler/stacker is configured in the printer driver.
3) Use only Letter or A4-size paper for staple jobs.
Staples are not holding
the pages together.
1) Replace the staple cartridge with a staple cartridge that is made for this
device.
2) The stapler supports jobs that have 30 or fewer pages, or a 3 mm stack
height.
Staples are not in the
correct location
1) For print jobs, adjust the page layout in the software program.
2) For copy jobs, load the document into the ADF with the long-edge feeding
first.
Stack
The pages might be
skewed.
Make sure all the doors on the left side of the device are closed completely.
The pages might not be
stacked neatly
1) Use paper that meets specifications.
2) Store media in an area that meets specifications.
3) Try using paper from an unopened ream.
Other
All symptoms
See the user guide on the CD for more information.
Troubleshooting
Area
Symptom
Cause/Remedy
ENWW