HP OfficeJet 8010 User Guide - Page 104

Print Quality Report, Maintain Your Printer

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To print a diagnostics page from the printer display a. Load Letter, A4, or Legal unused plain white paper into the input tray. b. From the printer control panel, touch ( Setup ). c. Touch Tools , and then touch Print Quality Report. 7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead. 8. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. To improve print quality (Windows) 1. Clean printhead from the printer software. To clean the printhead from the printer software a. Load Letter, A4, or Legal unused plain white paper into the input tray. b. Open the HP printer software. For more information, see Open the HP printer software (Windows). c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 2. Make sure you are using original HP cartridges. 3. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality from the Quality Settings drop-down list. ● In the printer software, click Print & Scan and then click Set Preferences to access the print properties. 4. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the cartridges are low on ink, consider replacing them. 5. Align the printhead. To align the printhead from the printer software NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be realigned when cartridges are replaced. a. Load Letter or A4 unused plain white paper into the input tray. b. Open the HP printer software. For more information, see Open the HP printer software (Windows). c. In the printer software, click Print & Scan , and then click Maintain Your Printer to access the Printer Toolbox. d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an alignment sheet. 100 Chapter 8 Solve a problem ENWW

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To print a diagnostics page from the printer display
a.
Load Letter, A4, or Legal unused plain white paper into the input tray.
b.
From the printer control panel, touch
(
Setup
).
c.
Touch
Tools
, and then touch
Print Quality Report
.
7.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
8.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.support.hp.com
.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click
All HP Contacts
for information on
calling for technical support.
To improve print quality (Windows)
1.
Clean printhead from the printer software.
To clean the printhead from the printer software
a.
Load Letter, A4, or Legal unused plain white paper into the input tray.
b.
Open the HP printer software. For more information, see
Open the HP printer software (Windows)
.
c.
In the printer software, click
Print & Scan
and then click
Maintain Your Printer
to access the
Printer Toolbox
.
d.
Click
Clean Printheads
on the
Device Services
tab. Follow the onscreen instructions.
2.
Make sure you are using original HP cartridges.
3.
Check the printer software to make sure you have selected the appropriate paper type from the
Media
drop-down list and print quality from the
Quality Settings
drop-down list.
●
In the printer software, click
Print & Scan
and then click
Set Preferences
to access the print
properties.
4.
Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels
. If the cartridges are low on ink, consider replacing them.
5.
Align the printhead.
To align the printhead from the printer software
NOTE:
Aligning the printhead ensures the high-quality output. The printhead does not have to be
realigned when cartridges are replaced.
a.
Load Letter or A4 unused plain white paper into the input tray.
b.
Open the HP printer software. For more information, see
Open the HP printer software (Windows)
.
c.
In the printer software, click
Print & Scan
, and then click
Maintain Your Printer
to access the
Printer Toolbox
.
d.
In
Printer Toolbox
, click
Align Printheads
on the
Device Services
tab. The printer prints an
alignment sheet.
100
Chapter 8
Solve a problem
ENWW