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HP OfficeJet 8010 User Guide - Page 87

Solve a problem

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8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support services listed in HP support to obtain assistance. This section contains the following topics: ● Get help with HP online troubleshooting ● Get help from the printer control panel ● Get help from the HP Smart app ● Get help in this guide ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support ENWW 83

Section	Page
Get started	5
Accessibility	6
HP EcoSolutions (HP and the Environment)	7
Power Management	7
Quiet Mode	8
Optimize Printing Supplies	9
Understand the printer parts	10
Top and front view	10
Printing supplies area	11
Back view	12
Use the printer control panel	13
Lift the control panel	13
Overview of buttons and lights	13
Function buttons	14
Toolbar icons	14
Change printer settings	15
Paper basics	16
Recommended papers for printing	16
Order HP paper supplies	17
Tips for selecting and using paper	18
Load paper	19
Load an original on the scanner glass	29
Load an original in the document feeder	31
Update the printer	32
Open the HP printer software (Windows)	33
Use the HP Smart app to print, scan, and troubleshoot	34
Turn the printer off	35
Print	36
Print using a computer	37
Print documents	37
Print brochures	38
Print on envelopes	38
Print photos	39
Print on special and custom-size paper	40
Print on both sides (duplexing)	41
Print using a Mac desktop or laptop	42
Print using the HP Smart app	43
Print with mobile devices	44
Print from mobile devices	44
Tips for successful printing	45
Ink tips	45
Paper loading tips	45
Printer settings tips	46
Copy and scan	47
Copy	48
Scan	49
Scan to a computer	49
Scan using the HP Smart app	50
Scan from an iOS or Android device	50
Scan from the printer to your Mac device	51
Scan from a Windows 10 device	51
Scan using Webscan	52
Create a new scan shortcut (Windows)	53
Change scan settings (Windows)	53
Tips for copy and scan success	55
Web Services	56
What are Web Services?	57
Set up Web Services	58
Print with HP ePrint	60
Remove Web Services	61
Work with cartridges	62
Information on cartridges and the printhead	63
Some color ink is used even when printing with black cartridge only	64
Check the estimated ink levels	65
Replace the cartridges	66
Order cartridges	70
Store printing supplies	71
Anonymous usage information storage	72
Cartridge warranty information	73
Network setup	74
Set up the printer for wireless communication	75
Before you begin	75
Set up the printer on your wireless network	75
Connect your printer by using the HP Smart app	76
Change the connection type	76
Test the wireless connection	77
Turn on or off the wireless capability of the printer	77
Change network settings	78
Use Wi-Fi Direct	79
Printer management tools	82
Toolbox (Windows)	83
Embedded web server	84
About cookies	84
Open the embedded web server	84
Embedded web server cannot be opened	85
Solve a problem	87
Get help with HP online troubleshooting	88
Get help from the printer control panel	89
Get help from the HP Smart app	90
Get help in this guide	91
Jams and paper-feed issues	91
Clear a paper jam	91
Clear a print carriage jam	98
Learn how to avoid paper jams	98
Solve paper-feed problems	99
Printing issues	99
Fix problems with page not printing (unable to print)	100
Fix print quality issues	103
Copy and scan issues	105
Network and connection issues	105
Fix wireless connection	105
Fix Wi-Fi Direct connection	106
Printer hardware issues	106
Understand printer reports	107
Printer status report	107
Network configuration page	107
Print quality report	107
Wireless test report	108
Web access test report	108
Solve problems using Web Services	109
Maintain the printer	110
Clean the scanner glass	110
Clean the exterior	111
Clean the document feeder	111
Maintain the printhead and cartridges	112
Restore original factory defaults and settings	114
HP support	115
Technical information	116
Specifications	117
Regulatory notices	119
Regulatory Model Number	119
FCC statement	119
Notice to users in Korea	120
VCCI (Class B) compliance statement for users in Japan	120
Power cord instructions	120
Notice to users in Japan about the power cord	120
Noise emission statement for Germany	120
European Union Regulatory Notice	121
Products with wireless functionality	121
Visual display workplaces statement for Germany	121
Regulatory information for wireless products	122
Exposure to radio frequency radiation	122
Notice to users in Canada (5 GHz)	122
Notice to users in Taiwan (5 GHz)	122
Notice to users in Serbia (5 GHz)	123
Notice to users in Thailand (5 GHz)	123
Notice to users in Brazil	123
Notice to users in Canada	123
Notice to users in Taiwan	124
Notice to users in Mexico	124
Notice to users in Japan	124
Environmental product stewardship program	125
Eco-Tips	125
Paper	126
Plastics	126
European Union Commission Regulation 1275/2008	126
Safety data sheets	126
Chemical substances	126
EPEAT	126
SEPA Ecolabel User Information (China)	126
Recycling program	126
HP inkjet supplies recycling program	127
Battery disposal in Taiwan	127
California Perchlorate Material Notice	127
European Union Battery Directive	127
Battery notice for Brazil	127
Power consumption	127
China Energy Label for Printer, Fax and Copier	128
Disposal of waste equipment by users	129
Waste disposal for Brazil	129
The Table of Hazardous Substances/Elements and their Content (China)	129
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	130
Restriction of hazardous substance (India)	130
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	131