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HP Officejet 100 User Guide - Page 114

HP Utility 97, print driver - troubleshooting

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media to avoid 14 prevent 63 L language, printer 74 load photo 16, 17 tray 15 load cards 16, 17 load envelopes 15 load media 15 load transparencies 17 M Mac OS custom-size paper 27 Print borderless 28 Print photos 26 print settings 24 Mac OS X HP Utility 97 uninstall HP software 99 maintenance check ink levels 32 replace ink cartridges 33 margins setting, specifications 78 media clear jams 62 duplexing 29 load tray 14 print on custom-size 27 selecting 14 specifications 76 supported sizes 76 types and weights supported 77 memory device 20 missing lines or dots, troubleshoot 54 missing or incorrect information, troubleshoot 46 multi-feeds, troubleshoot 59 N network printer information 61 networks firewalls, troubleshoot 44 noise information 79 O operating environment specifications 79 operating systems supported 74 output tray locating 8 printer software (Windows) about 97 printheads ordering online 93 part numbers 93 processor specifications 74 P paper ordering 94 paper-feed problems, troubleshoot 58 part numbers, supplies and accessories 93 passkey authentication, Bluetooth 95 PCL 3 support 74 phone support 40 phone support period period for support 40 photo media sizes supported 76 PictBridge 47 PictBridge device connection 9 ports, specifications 74 power specifications 79 power input, locating 9 print Bluetooth 95 cancel 30 double-sided 29 slow 45 troubleshoot 43 Print borderless Mac OS 28 Windows 28 Print brochures print 24 print driver warranty 72 Print envelope 25 Print envelopes Mac OS 25 Print photos Mac OS 26 Windows 26 print quality troubleshoot 48 print-carriage access door, locating 10 printer information pages printing, understanding 61 Q quality, troubleshoot print 48 R radio interference regulatory information 82 recycle ink cartridges 86 regulatory information 80, 82 regulatory model number 84 replace ink cartridges 33 S security Bluetooth 95 Security lock 9 setup Bluetooth 95 skewed pages, troubleshoot 58 slow print, troubleshoot 45 software warranty 72 sound pressure 79 specifications acoustic emissions 79 electrical 79 media 76 operating environment 79 physical 74 processor and memory 74 storage environment 79 system requirements 74 speed troubleshoot print 45 storage environment specifications 79 streaks or lines, troubleshoot 54 supplies ordering online 93 yields 74 support 39 system requirements 74 110

Section	Page
Contents	5
Get started	11
Accessibility	11
Eco-Tips	11
Understand the printer parts	12
Front view	12
Back and side view	13
Printing supplies area	14
Control Panel	14
Bottom view	15
Finding the printer model number	15
Select print media	16
Recommended papers for printing and copying	16
Recommended papers for photo printing	17
Tips for selecting and using media	18
Load media	18
Load standard-size media	19
Load envelopes	19
Load cards and photo paper	20
Load transparencies	21
Load custom-size media	21
Install and use the battery	21
Battery safety	22
Understand the battery	23
Charge and use the battery	23
Connect a memory device or camera	24
To connect a storage device	24
To connect a PictBridge-compatible camera	25
To transfer photos to your computer	25
Print from mobile phones	25
Maintain the printer	25
Clean the printer	26
Turn off the printer	26
Print	27
Print documents	27
Print documents (Windows)	27
Print documents (Mac OS X)	28
Print brochures	28
Print brochures (Windows)	28
Print brochures (Mac OS X)	28
Print on envelopes	29
Print on envelopes (Windows)	29
Print on envelopes (Mac OS X)	29
Print photos	30
Print photos on photo paper (Windows)	30
Print photos on photo paper (Mac OS X)	30
Print on special and custom-size paper	31
Print on special or custom-size paper (Mac OS X)	31
Print borderless documents	31
Print borderless documents (Windows)	32
Print borderless documents (Mac OS X)	32
Print on both sides (duplexing)	33
To perform duplexing (Windows)	33
To perform duplexing (Mac OS X)	33
Cancel a print job	34
Work with ink cartridges	35
Information about ink cartridges	35
Check the estimated ink levels	36
Handle the ink cartridges	37
Replace the ink cartridges	37
Print with a single ink cartridge	40
Store printing supplies	40
Ink cartridge maintenance	41
Align the ink cartridges	41
Calibrate color	41
Clean the ink cartridges	42
To clean ink cartridges automatically	42
Solve a problem	43
HP support	43
Obtain electronic support	43
HP support by phone	44
Before you call	44
Phone support period	44
Telephone support numbers	45
After the phone support period	47
Troubleshooting tips and resources	47
Solve printing problems	47
The printer shuts down unexpectedly	48
All printer lights are on or flashing	48
The printer is not responding (nothing prints)	48
Printer does not accept ink cartridge	49
Printer takes a long time to print	49
Blank or partial page printed	50
Something on the page is missing or incorrect	50
Placement of the text or graphics is wrong	51
Poor print quality and unexpected printouts	52
General tips	52
Meaningless characters print	53
Ink is smearing	54
Ink is not filling the text or graphics completely	55
Output is faded or dull colored	55
Colors are printing as black and white	56
Wrong colors are printing	56
Printout shows bleeding colors	57
Colors do not line up correctly	57
Streaks or lines in printouts	58
Advanced ink cartridge maintenance	58
Clean the ink cartridge contacts	58
Clean the area around the ink nozzles	60
Replace the ink service module	61
Solve paper-feed problems	62
Media is not supported for the printer	62
Media is not picked up	62
Media is not coming out correctly	62
Pages are skewing	62
Multiple pages are being picked up	63
Troubleshoot installation issues	63
Hardware installation suggestions	63
Software installation suggestions	63
Problems setting up Bluetooth wireless communication	64
Check the Bluetooth settings	64
Check the Bluetooth wireless signal	65
Understand the printer information pages	65
Print printer information pages from the control panel	65
Print printer information pages from the software	66
Clear jams	66
Clear a jam in the printer	66
Tips for avoiding jams	67
Control panel lights reference	68
Technical information	75
Warranty information	75
Hewlett-Packard limited warranty statement	76
Ink cartridge warranty information	77
Printer specifications	78
Physical specifications	78
Printer features and capacities	78
Processor and memory specifications	78
System requirements	78
Memory device specifications	79
Mobile phone printing information	79
Media specifications	80
Understand specifications for supported media	80
Set minimum margins	82
Guidelines for two-sided (duplex) printing	82
Print resolution	83
Operating environment	83
Electrical requirements	83
Acoustic emission specification	83
Regulatory information	84
FCC statement	84
Notice to users in Korea	85
VCCI (Class B) compliance statement for users in Japan	85
Notice to users in Japan about the power cord	85
Noise emission statement for Germany	85
LED indicator statement	85
Gloss of housing of peripheral devices for Germany	85
Regulatory information for wireless products	86
Exposure to radio frequency radiation	86
Notice to users in Brazil	86
Notice to users in Canada	86
Notice to users in Taiwan	87
European Union Regulatory Notice	87
Regulatory model number	88
Declaration of conformity	89
Environmental product stewardship program	90
Paper use	90
Plastics	90
Material safety data sheets	90
Recycling program	90
HP inkjet supplies recycling program	90
Disposal of waste equipment by users in private households in the European Union	91
Power consumption	92
Chemical Substances	92
RoHS notices (China only)	92
Third-party licenses	93
HP Officejet 100 (L411) Mobile Printer	93
HP supplies and accessories	97
Order printing supplies online	97
Accessories	97
Supplies	97
Ink cartridges	97
HP media	98
Set up the printer for Bluetooth communication	99
Set up a Bluetooth wireless connection	99
Set Bluetooth security for the printer	99
Use a passkey to authenticate Bluetooth devices	100
Set the printer to be visible or not visible to Bluetooth devices	100
To reset to factory default settings	100
Printer management tools	101
Toolbox (Windows)	101
HP Utility (Mac OS X)	101
Toolbox software for PDAs (Microsoft Windows Mobile)	101
Uninstall and reinstall the HP software	102

Match case Limit results 1 per page

media to avoid 14

prevent 63

language, printer 74

load

photo 16, 17

tray 15

load cards 16, 17

load envelopes 15

load media 15

load transparencies 17

Mac OS

custom-size paper 27

Print borderless 28

Print photos 26

print settings 24

Mac OS X

HP Utility 97

uninstall HP software 99

maintenance

check ink levels 32

replace ink cartridges 33

margins

setting, specifications 78

media

clear jams 62

duplexing 29

load tray

print on custom-size 27

selecting 14

specifications 76

supported sizes 76

types and weights

supported 77

memory device 20

missing lines or dots,

troubleshoot 54

missing or incorrect

information, troubleshoot 46

multi-feeds, troubleshoot 59

network

printer information 61

networks

firewalls, troubleshoot 44

noise information 79

operating environment

specifications 79

operating systems supported 74

output tray

locating 8

paper

ordering 94

paper-feed problems,

troubleshoot 58

part numbers, supplies and

accessories 93

passkey authentication,

Bluetooth 95

PCL 3 support 74

phone support 40

phone support period

period for support 40

photo media

sizes supported 76

PictBridge 47

PictBridge device connection 9

ports, specifications 74

power

specifications 79

power input, locating 9

Bluetooth 95

cancel 30

double-sided 29

slow 45

troubleshoot 43

Print borderless

Mac OS 28

Windows 28

Print brochures

print 24

print driver

warranty 72

Print envelope 25

Print envelopes

Mac OS 25

Print photos

Mac OS 26

Windows 26

print quality

troubleshoot 48

print-carriage access door,

locating 10

printer information pages

printing, understanding 61

printer software (Windows)

about 97

printheads

ordering online 93

part numbers 93

processor specifications 74

quality, troubleshoot

print 48

radio interference

regulatory information 82

recycle

ink cartridges 86

regulatory information 80, 82

regulatory model number 84

replace ink cartridges 33

security

Bluetooth 95

Security lock 9

setup

Bluetooth 95

skewed pages, troubleshoot 58

slow print, troubleshoot 45

software

warranty 72

sound pressure 79

specifications

acoustic emissions 79

electrical 79

media 76

operating environment 79

physical 74

processor and memory 74

storage environment 79

system requirements 74

speed

troubleshoot print 45

storage environment

specifications 79

streaks or lines, troubleshoot 54

supplies

ordering online 93

yields 74

support

system requirements 74

110