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HP Officejet 150 User Guide - Page 68

Solve printing problems, The printer shuts down unexpectedly, All printer lights are on or flashing - troubleshooting

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Chapter 6 Solve printing problems This section contains the following topics: • The printer shuts down unexpectedly • All printer lights are on or flashing • The printer is not responding (nothing prints) • Printer does not accept ink cartridge • Printer takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect • Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections • Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements. • If you are using the battery, make sure it is installed correctly. All printer lights are on or flashing A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), remove the battery, wait about 20 seconds, and then reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or printer fixes and updates. The printer is not responding (nothing prints) Check the print queue A print job might be stuck in the print queue. To fix, open the print queue, cancel the printing of all documents in the queue, and then reboot the computer. After the computer reboots, try printing again. See the operating system help for information on opening the print queue and canceling print jobs. Check the printer setup For more information, see General troubleshooting tips and resources. Check the printer software installation If the printer is turned off when printing, an alert message should appear on the computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. For more information, see Uninstall and reinstall the HP software. 64 Solve a problem

Section	Page
Contents	5
Get started	11
Accessibility	11
HP EcoSolutions (HP and the Environment)	12
Understand the printer parts	13
Front view	13
Printing supplies area	14
Back and side view	15
Bottom view	15
Use the printer control panel	16
Overview of buttons and lights	16
Control-panel display icons	17
Change printer mode and settings	18
Select the mode and change the mode settings	18
Change the printer settings	18
Find the printer model number	18
Select print media	18
Recommended papers for printing and copying	19
Recommended papers for photo printing	20
Tips for selecting and using media	21
Load an original in the scanner	21
Load media	22
Load standard-size media	23
Load envelopes	25
Load cards and photo paper	26
Load custom-size media	27
Install and use the battery	28
Battery safety	28
Understand the battery	29
Charge and use the battery	29
Insert a memory device	30
Print from mobile phones	32
Maintain the printer	32
Clean the printer	33
Turn off the printer	33
Print	35
Print documents	35
Print documents (Windows)	35
Print documents (Mac OS X)	36
Print brochures	36
Print brochures (Windows)	36
Print brochures (Mac OS X)	37
Print on envelopes	37
Print on envelopes (Windows)	37
Print on envelopes (Mac OS X)	38
Print a Web page	38
Print a Web page (Windows)	38
Print a Web page (Mac OS X)	39
Print photos	39
Print photos on photo paper (Windows)	40
Print photos on photo paper (Mac OS X)	40
Print photos from a memory device	41
Print on special and custom-size paper	41
Print on special or custom-size paper (Mac OS X)	41
Print borderless documents	42
Print borderless documents (Windows)	43
Print borderless documents (Mac OS X)	43
Print on both sides (duplexing)	44
To perform duplexing (Windows)	44
To perform duplexing (Mac OS X)	44
Scan	47
Scan an original	47
Scan to a computer	47
Scan to a memory device	48
Scanning documents as editable text	49
To scan documents as editable text	49
Guidelines for scanning documents as editable text	50
Copy	53
Copy documents	53
Change copy settings	53
Work with ink cartridges	55
Information about ink cartridges	55
Check the estimated ink levels	56
Handle the ink cartridges	56
Replace the ink cartridges	57
Print with a single ink cartridge	59
Store printing supplies	59
Store ink cartridges	59
Ink cartridge maintenance	59
Align the ink cartridges	59
Calibrate color	60
Clean the ink cartridges	60
To clean ink cartridges automatically	61
To clean ink cartridges manually	61
Solve a problem	63
HP support	63
Obtain electronic support	63
HP support by phone	64
Before you call	64
Phone support period	64
Telephone support numbers	65
After the phone support period	67
General troubleshooting tips and resources	67
Solve printing problems	68
The printer shuts down unexpectedly	68
All printer lights are on or flashing	68
The printer is not responding (nothing prints)	68
Printer does not accept ink cartridge	69
Printer takes a long time to print	69
Blank or partial page printed	70
Something on the page is missing or incorrect	71
Placement of the text or graphics is wrong	72
Poor print quality and unexpected printouts	72
General tips	73
Meaningless characters print	74
Ink is smearing	74
Ink is not filling the text or graphics completely	75
Output is faded or dull colored	75
Colors are printing as black and white	76
Wrong colors are printing	76
Printout shows bleeding colors	77
Colors do not line up correctly	77
Printouts have streaks or lines	77
Advanced ink cartridge maintenance	78
Clean the ink cartridge contacts	78
Clean the area around the ink nozzles	79
Replace the ink service module	81
Solve paper-feed problems	82
Media is not supported for the printer	82
Media is not picked up	82
Media is not coming out correctly	82
Pages are skewing	82
Multiple pages are being picked up	82
Solve copy problems	83
No copy came out	83
Copies are blank	83
Documents are missing or faded	84
Size is reduced	84
Copy quality is poor	84
Copy defects are apparent	84
The printer prints half a page, then ejects the paper	85
Paper mismatch	85
Solve scan problems	85
Scanner did nothing	86
Scan takes too long	86
Part of the document did not scan or text is missing	87
Text cannot be edited	87
Error messages appear	88
Scanned image quality is poor	88
Scan defects are apparent	89
Troubleshoot installation issues	89
Hardware installation suggestions	89
Software installation suggestions	90
Problems setting up Bluetooth communication	90
Check the Bluetooth settings	91
Check the Bluetooth signal	91
Understand the printer information pages	91
Print printer information pages	91
Clear jams	92
Clear a jam in the printer	92
Tips for avoiding jams	95
Technical information	97
Warranty information	97
Hewlett-Packard limited warranty statement	98
Ink cartridge warranty information	99
Printer specifications	100
Physical specifications	100
Printer features and capacities	100
Processor and memory specifications	101
System requirements	101
Memory device specifications	101
Mobile phone printing information	102
Media specifications	102
Understand specifications for supported media	102
Set minimum margins	104
Guidelines for two-sided (duplex) printing	105
Print resolution	105
Copy specifications	105
Scan specifications	106
Operating environment	106
Electrical requirements	106
Acoustic emission specification	106
Regulatory information	108
Regulatory model number	108
FCC statement	109
Notice to users in Korea	109
VCCI (Class B) compliance statement for users in Japan	109
Notice to users in Japan about the power cord	110
Noise emission statement for Germany	110
LED indicator statement	110
Gloss of housing of peripheral devices for Germany	110
European Union Regulatory Notice	110
Regulatory information for wireless products	111
Exposure to radio frequency radiation	112
Notice to users in Brazil	112
Notice to users in Canada	112
Notice to users in Taiwan	113
Environmental product stewardship program	114
Paper use	114
Plastics	114
Material safety data sheets	114
Recycling program	114
HP inkjet supplies recycling program	114
Disposal of waste equipment by users in private households in the European Union	115
Power consumption	116
Chemical Substances	116
Battery information	116
RoHS notices (China only)	117
RoHS notices (Ukraine only)	117
Third-party licenses	118
HP Officejet 150 (L511) Mobile Printer	118
HP supplies and accessories	121
Order printing supplies online	121
Accessories	121
Supplies	121
Ink cartridges	121
HP media	122
Set up the printer for Bluetooth communication	123
Set up a Bluetooth connection	123
Set Bluetooth security for the printer	124
Set the Bluetooth Security Level	124
Set the printer to be visible or not visible to Bluetooth devices	124
Reset Bluetooth settings	125
Printer management tools	127
Toolbox (Windows)	127
HP Utility (Mac OS X)	127
Toolbox software for PDAs (Microsoft Windows Mobile)	127
Uninstall and reinstall the HP software	127