HP Officejet 150 User Guide - Page 7

Contents 6 Solve a problem HP support...59 Obtain electronic support...59 HP support by phone...60 Before you call...60 Phone support period 60 Telephone support numbers 61 After the phone support period 63 General troubleshooting tips and resources 63 Solve printing problems...64 The printer shuts down unexpectedly 64 All printer lights are on or flashing 64 The printer is not responding (nothing prints 64 Printer does not accept ink cartridge 65 Printer takes a long time to print 65 Blank or partial page printed 66 Something on the page is missing or incorrect 67 Placement of the text or graphics is wrong 68 Poor print quality and unexpected printouts 68 General tips...69 Meaningless characters print 70 Ink is smearing...70 Ink is not filling the text or graphics completely 71 Output is faded or dull colored 71 Colors are printing as black and white 72 Wrong colors are printing 72 Printout shows bleeding colors 73 Colors do not line up correctly 73 Printouts have streaks or lines 73 Advanced ink cartridge maintenance 74 Clean the ink cartridge contacts 74 Clean the area around the ink nozzles 75 Replace the ink service module 77 Solve paper-feed problems...78 Media is not supported for the printer 78 Media is not picked up...78 Media is not coming out correctly 78 Pages are skewing...78 Multiple pages are being picked up 78 Solve copy problems...79 No copy came out...79 Copies are blank...79 Documents are missing or faded 80 Size is reduced...80 Copy quality is poor ...80 Copy defects are apparent 80 The printer prints half a page, then ejects the paper 81 Paper mismatch...81 3