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HP OmniBook 6000 HP OmniBook 6000 - Corporate Evaluation Guide - Page 170

Optional: Save the Support Ticket., Exit., Optional: Check the log.

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Troubleshooting Your Computer Testing the Hardware 8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the following keys to run tests: ENTER Runs the highlighted test. F5 or SPACE Marks or unmarks the highlighted test. F6 Marks or unmarks all tests in the current menu. F7 Marks or unmarks all tests in all menus. F10 Runs all marked tests. 9. When you are finished running tests, press ESC to exit the advanced tests. 10. Optional: Save the Support Ticket. Press F4 to save system and test information in the Support Ticket log file. 11. Exit. Press F3 to exit and reboot. 12. Optional: Check the log. The log file contains a list of all test results and errors. Run C:\Dmi\Hpdiags\Hpsuppt.exe to retrieve the log file to this directory and open it in Notepad. (If Hpsuppt.exe is not on your hard disk, you can download it from the HP Customer Care Web site, www.hp.com/go/support.) 170 Corporate Evaluator's Guide

Section	Page
Introducing the Notebook Computer	12
Taking Inventory	12
What’s in the Box?	12
Software bundled on your computer	13
To buy accessories	13
To find more information	14
Identifying Parts of the Computer	15
Front View	15
Bottom View	16
Back View	17
Status Lights	18
Setting Up Your Computer	20
Step 1 – Install the battery	20
Step 2 – Connect ac power	22
Step 3 – Turn on the computer	23
Step 4 – Set up Windows	24
Using Your Computer	26
Operating Your Computer	26
To start and stop the computer	26
To reset the computer	27
To use the pointing devices	28
To configure the pointing devices	29
To disable one pointing device	29
To use the Fn hot keys	30
To use the Windows and Applications keys	31
To use the embedded keypad	31
To use the ALT GR key	32
To adjust the display	32
To adjust the volume	33
Working in Comfort with a Notebook PC	34
To protect your hard disk drive	36
To take care of your computer	36
To safeguard your data	37
To extend the life of the display	37
To get the most from your batteries	37
To clean your computer	38
Securing Your Computer	39
To set up password protection	39
To attach a security cable	40
To use the VirusScan utility	41
To set PC identification	41
To lock the hard disk drive	42
Traveling with Your Computer	44
Managing Power Consumption	44
How the computer manages power automatically	44
To manage power manually	47
To suspend the computer when closing the display	48
Using Battery Power	49
To check battery status	49
To respond to a low-battery warning	50
To install a secondary battery	50
To maximize battery operating time	50
M	53
Making Connections	54
Using Plug-In Modules	54
To install hot-swap support	54
To replace a plug-in module	55
To connect the floppy disk drive to the parallel port	57
To insert or remove a CD or DVD	57
To play DVD movies	58
Using the Modem	59
To connect the modem	60
To connect to the Internet	60
To disconnect from the Internet	61
To dial in to a network	61
To change your modem settings	62
To send and receive e-mail	63
To send and receive faxes (Windows 95)	64
To send and receive faxes (Windows 98)	64
To send and receive faxes (Windows 2000)	66
Connecting to a LAN	67
To connect to a LAN	67
Connecting PC Cards	68
To insert or remove a PC Card	68
Connecting External Devices	70
To identify connectors for external devices	70
To use an external monitor	71
To connect a printer or other parallel device	72
To connect an external keyboard or PS/2 mouse	72
To connect a USB device	73
To connect a serial device	74
To connect an audio device	74
To make an infrared connection	75
To connect to a docking product	76
C	79
Configuring and Expanding Your Computer	80
Using the BIOS Setup Utility	80
To run the BIOS Setup utility	80
Main Menu	81
System Devices Menu	82
Security Menu	83
Power Menu	84
Boot Menu	85
Exit Menu	85
Using TopTools	86
To set up TopTools	86
Installing a RAM Expansion Module	87
To install a RAM expansion module	87
To remove a RAM expansion module	88
Replacing a Hard Disk Drive	90
To replace the hard disk drive	90
To replace the hard disk drive holder	91
To prepare a new hard disk drive	92
U	93
Using Windows 2000	94
Installing Windows 2000	94
To prepare for software installation	94
To install Windows 2000	95
To install video support	96
To install audio support	96
To install pointing device support	97
To install the Hewlett-Packard Configuration Interface (HPCI)	97
To install the Intel® SpeedStep™ Technology applet	98
To configure power management	98
Using the Docking Solutions	100
Installing HP/3Com 10/100 Ethernet+ 56K Global Modem Mini-PCI Card Support	101
To install Ethernet support	101
To install modem support	102
U	103
Using Windows 98	104
Installing Windows 98	104
To prepare for software installation	104
To install Windows 98	106
To install video support	107
To install audio support	107
To install pointing device support	107
To install infrared support	108
Using the Docking Solutions	109
To use the docking system	109
To install the HP Notebook docking system support	110
Installing HP/3Com 10/100 Ethernet+ 56K Global Modem Mini-PCI Card Support	112
To install Ethernet support	112
To install modem support	113
U	115
Using Windows 95	116
Installing Windows 95	116
To prepare for software installation	116
To install Windows 95 OSR 2.5	118
To install video support	120
To install audio support	120
To install pointing device support	121
To install PC Card Support	121
To install the Intel® SpeedStep™ Technology applet	122
To install infrared support	122
To install USB support	123
To install accessory module hot swap support (Agate Tioman)	123
To install Euro Key currency symbol support	124
To install the Windows 95 Y2K update	124
To install the 2nd HDD accessory module support	125
To disable automatic CD-ROM detection	125
Using the Docking Solutions	126
To use the docking system	126
To install the HP Notebook docking system support	127
To configure a docked hardware profile	128
Installing HP/3Com 10/100 Ethernet+ 56K Global Modem Mini-PCI Card Support	129
To install Ethernet support	129
To install modem support	130
U	131
Using Windows NT 4.0	132
Installing Windows NT 4.0	132
To prepare for software installation	132
To install Windows NT 4.0	133
To install Service Pack 5	135
To install video support	135
To install audio support	135
To install pointing device support	136
To install IDE support	136
To install the Intel® SpeedStep™ Technology applet	137
To disable automatic CD-ROM detection	137
Installing Mobile Enhancements	138
Requirements	138
To install APM	138
To install the Card Executive	139
Using the Docking Solutions	140
To use the docking system	140
To install the HP Notebook docking system support	140
To configure a docked hardware profile	141
Installing HP/3Com 10/100 Ethernet+ 56K Global Modem Mini-PCI Card Support	143
To install Ethernet support	143
To install modem support	144
T	147
Troubleshooting Your Computer	148
Troubleshooting Techniques	148
Audio Problems	148
If no sound is audible	148
If sound does not record	148
If you hear a loud high-pitched whine (feedback) from the speakers	149
CD-ROM and DVD Problems	149
If you can’t boot from a CD or DVD in the CD/DVD drive	149
If a DVD plays erratically	149
If a DVD movie stops playing in the middle	150
If you get a Region Code error when playing a DVD movie	150
If the computer cannot read a CD or DVD	150
If a DVD movie doesn’t fill the screen	150
If the computer can’t find Wordpad.exe after inserting a CD	150
Display Problems	150
If the computer is on, but the screen is blank	150
If the screen is difficult to read	151
If an external display does not work	151
Docking Problems	151
If a port on a dock isn’t working	151
If the operating system hangs when you dock or undock	151
If the drive A icon is missing for the floppy drive when docked	151
If the computer hangs after inserting a PC Card in a dock	152
If an IDE drive in a docking system doesn’t work	152
Hard Disk Drive Problems	152
If the computer’s hard drive doesn’t spin	152
If the hard disk makes a buzzing or whining noise	152
If files are corrupted	152
Heat Problems	153
If the computer gets abnormally hot	153
Infrared Problems	153
If you have problems with infrared communications	153
Keyboard and Pointing Device Problems	154
If the pointer is difficult to control	154
If the touch pad or pointing stick doesn’t work	154
If the touch pad moves the pointer or cursor while you type	154
If a PS/2 scroll mouse doesn’t work	155
If the embedded numeric keypad doesn’t work	155
If left€CTRL+left€ALT doesn’t work on an external keyboard	155
If you can’t type the euro symbol	155
Memory Problems	156
If a message says you are out of memory	156
If memory doesn’t increase after adding RAM	156
Modem Problems	156
If the modem seems slow	156
If the modem doesn’t dial or no dial tone is detected	156
If the modem dials incorrectly	157
If the modem dials but doesn’t connect	157
If the modem isn’t detected	157
If the modem dials but you can’t hear it	158
If the modem connects, but transferred data is bad	158
If the modem causes an ERROR message	158
If the modem doesn’t fax	158
If excessive line current is detected	158
If the modem clicks repeatedly but doesn’t connect	158
Network Problems	159
If the built-in network adapter doesn’t connect to the LAN	159
If you can’t browse the Network Neighborhood	159
If you can’t log in to Netware servers	159
If the computer stops responding after booting	159
If you have slow or dropped connections on a 10/100 network switch or hub	160
PC Card (PCMCIA) Problems	160
If the notebook doesn’t recognize a PC Card	160
If an I/O card stops communicating properly	160
If a PC card modem is not working	161
If an I/O card stops communicating properly	161
Performance Problems	161
If the computer pauses or runs sluggishly	161
If the computer stops responding	162
Power and Battery Problems	162
If the computer turns off immediately after it turns on	162
If the computer keeps beeping	162
If the battery doesn’t charge	162
If a secondary battery doesn’t charge	163
If the computer has a short operating time	163
If the Time Remaining for the battery is not correct	163
If the computer doesn’t suspend to Standby mode as expected	163
If the computer doesn’t automatically hibernate as expected	164
Printing Problems	164
If a serial or parallel printer doesn’t print	164
If the left edge of printed output is missing	164
If an infrared printer doesn’t print	164
Serial, Parallel, and USB Problems	165
If a serial mouse doesn’t work	165
If a serial modem doesn’t work properly	165
If the serial or parallel port is not working	166
If the USB port is not working	166
Startup Problems	167
If the computer doesn’t respond when you turn it on	167
If the computer won’t boot from battery power	167
If the computer won’t boot from the floppy disk drive	167
If the computer takes a long time to resume after being suspended	167
Testing the Hardware	169
To run the DiagTools diagnostic test	169
Recovering and Reinstalling Software	171
To recover the factory installation of your hard disk	171
To replace a damaged Recovery CD	172
To update the computer BIOS	172
Support and Service	176
Getting Assistance for Your Computer	176
To get help from the web	176
To contact the HP Customer Care Center	176
To receive repair service	178
To prepare your computer for shipment	178
Hewlett-Packard Limited Warranty Statement	179
Specifications and Regulatory Information	182
Hardware Specifications	182
Modem Reference Information	185
Modem Reference (3Com)	185
Modem Reference (Ambit)	190
Safety Information	197
Power Cords	197
Ergonomics	198
Laser Safety	199
LED Safety	199
Regulatory Information	200
U.S.A.	200
Canada	201
Japan	201
International	202