HP P1006 Service Guide - Page 80

Problem-solving checklist, Step 1: Is the device set up correctly?, Step 2: Is the Ready light on? - power on test print

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Page 80 highlights

Problem-solving checklist Step 1: Is the device set up correctly? ● Is the device plugged into a power outlet that is known to work? ● Is the on/off switch in the on position? ● Is the print cartridge properly installed? See Replace the print cartridge on page 8. ● Is paper properly loaded in the input tray? Yes If you answered yes to the questions above, go to Step 2: Is the Ready light on? on page 68 No If the device will not turn on, Contact HP support on page 70. Step 2: Is the Ready light on? Verify that the Ready light (1) is illuminated on the control panel. Yes Go to Step 3: Can you print an engine test page? on page 68 No If the control panel lights do not look like the picture above, see Status-light patterns on page 71. If you are unable to resolve the problem, Contact HP support on page 70. Step 3: Can you print an engine test page? To print an engine test page, open and close the cartridge door five times while the printer is in ready mode. The printer should print one page with multiple horizontal lines. Yes If the engine test page printed, go to Step 4: Is the device communicating with the computer? on page 69 No If no paper came out, see Media problem-solving on page 80. If you are unable to resolve the problem, Contact HP support on page 70. 68 Chapter 5 Problem solving ENWW

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Problem-solving checklist
Step 1: Is the device set up correctly?
●
Is the device plugged into a power outlet that is known to work?
●
Is the on/off switch in the on position?
●
Is the print cartridge properly installed? See
Replace the print cartridge
on page
8
.
●
Is paper properly loaded in the input tray?
Yes
If you answered yes to the questions above, go to
Step 2: Is
the Ready light on?
on page
68
No
If the device will not turn on,
Contact HP support
on page
70
.
Step 2: Is the Ready light on?
Verify that the Ready light (1) is illuminated on the control panel.
Yes
Go to
Step 3: Can you print an engine test page?
on page
68
No
If the control panel lights do not look like the picture above, see
Status-light patterns
on page
71
.
If you are unable to resolve the problem,
Contact HP support
on page
70
.
Step 3: Can you print an engine test page?
To print an engine test page, open and close the cartridge door five times while the printer is in ready
mode. The printer should print one page with multiple horizontal lines.
Yes
If the engine test page printed, go to
Step 4: Is the device
communicating with the computer?
on page
69
No
If no paper came out, see
Media problem-solving
on page
80
.
If you are unable to resolve the problem,
Contact HP support
on page
70
.
68
Chapter 5
Problem solving
ENWW