HP P1006 Service Guide - Page 81

Step 4: Is the device communicating with the computer?

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Page 81 highlights

Step 4: Is the device communicating with the computer? Try printing a document from a software application. Yes If the document prints, go to Step 5: Does the printed page look like you expected? on page 69 No If the document does not print, see Printer software problems on page 83. If you are using a Macintosh computer, see Common Macintosh problems on page 84. If you are unable to resolve the problem, Contact HP support on page 70. Step 5: Does the printed page look like you expected? Yes The problem should be resolved. If it is not resolved, Printed page is different from what appeared on screen on page 81. No If the print quality is poor, see Improve print quality on page 76. Verify that the print settings are correct for the media you are using. If you are unable to resolve the problem, Contact HP support on page 70. ENWW Problem-solving checklist 69

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Step 4: Is the device communicating with the computer?
Try printing a document from a software application.
Yes
If the document prints, go to
Step 5: Does the printed page look
like you expected?
on page
69
No
If the document does not print, see
Printer software problems
on page
83
.
If you are using a Macintosh computer, see
Common
Macintosh problems
on page
84
.
If you are unable to resolve the problem,
Contact HP support
on page
70
.
Step 5: Does the printed page look like you expected?
Yes
The problem should be resolved. If it is not resolved,
Printed
page is different from what appeared on screen
on page
81
.
No
If the print quality is poor, see
Improve print quality
on page
76
.
Verify that the print settings are correct for the media you are
using.
If you are unable to resolve the problem,
Contact HP support
on page
70
.
ENWW
Problem-solving checklist
69