HP Pavilion 15-bc200 Maintenance and Service Guide

HP Pavilion 15-bc200 Manual

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  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP Pavilion Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 5
    15-bc300~15-bc399 ...1 Model numbers: 15-bc400~15-bc499 ...4 Model numbers: 15-bc500~15-bc599 ...7 Model numbers: 15-dp0000~15-dp0099 ...10 2 Getting to know your computer ...14 Right side ...14 Left side ...15 requirements 31 Tools required ...31 Service considerations ...31 Plastic parts ...31
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 6
    replacement procedures for authorized service provider parts 36 HP PC Hardware Diagnostics ...72 Using HP PC Hardware Diagnostics Windows (select products only 72 Downloading HP PC Hardware Diagnostics Windows 72 Downloading the latest HP PC Hardware Diagnostics Windows version 73 Downloading HP
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 7
    HP PC Hardware Diagnostics UEFI 75 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 75 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ...75 Customizing Remote HP PC Computer specifications ...79 39.6 cm (15.6 in.) display specifications ...80 Hard
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 8
    viii
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 9
    HP Pavilion Notebook PC Model numbers: 15-bc300~15-bc399 CTO Model: 15t-bc300 Intel® Core™ i7-7500U (2.7 GHz, turbo up to 3.5 GHz), 2133 MHz/4 MB L3, dual core, 15 video memory Supports HD Decode, DX12, and HDMI Supports Optimus™ Supports GPS (GPU Performance Scaling) 16:9 Aspect Ratio 15.6 inch,
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 10
    array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression HP Noise Cancellation Audio Audio Brand: B&O Play Audio control panel: B&O Play Audio Control Supports HP Audio Boost Dual speakers RJ-45 (network) Integrated 10/100/1000 NIC Wireless
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 11
    Serviceability Description Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default Battery 3-cell prismatic battery (61.5 Wh, 5.36 Ah) Battery life enhancement Supports (select products only) End user replaceable parts AC adapter Model numbers: 15-bc300~15-bc399 3
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 12
    Graphics Panels Memory Hard drive Description HP Pavilion Notebook PC Model numbers: 15-bc400~15-bc499 CTO Model: 15t-bc400 8th dedicated video memory Supports HD Decode, DX12, and HDMI Supports Optimus Supports GPS (GPU Performance Scaling) Supports MR ready 16:9 Aspect Ratio 15.6-inch, FHD
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 13
    HP Wide Vision HD Camera HP HP Noise Cancellation Audio Audio brand: B&O Play Audio control panel: B&O Play Audio Control Supports HP supported) Compatible with Wi-Fi CERTIFIED Miracast-certified devices External media cards Supports standard aspect video HDMI v2.0 supporting up to 4096 × 2160
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 14
    Modern Trackpad Gestures Taps enabled as default Battery 4-cell prismatic battery - 63.3 Whr, 4.175 Ahr Battery life enhancement Supports battery fast charge AC adapter 120 W with power cords 135 W with power cords 150 W with power cords Power cord 1 m (3.3 ft) conventional power cord with sticker
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 15
    Serviceability : 15-bc500~15-bc599 Category Product Name Processors Chipset Graphics Description HP Pavilion Notebook PC Model numbers: 15-bc500~15-bc599 GB of dedicated video memory Supports HD Decode, DX12, and HDMI Supports Optimus Supports GPS (GPU Performance Scaling) MR compatible (60
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 16
    15.6 inch, FHD (1920 × 1080), WLED, antiglare, slim-flat (3.2 mm), UWVA, eDP, 220 nits Memory Two SODIMM slots - customer non-accessible/non-upgradeable DDR4-2666 Dual Channel Support Supports Audio control panel: B&O Play Audio Control Supports HP Audio Boost Dual speakers RJ-45 (network)
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 17
    media cards Support microSD/ output to wide-aspect vs. standard aspect video HDMI v2.0 supporting up to 4096 × 2160 @ 60 Hz Audio-out (headphone Multitouch gestures enabled Support Modern Trackpad Gestures Taps 4.175 Ahr Battery life enhancement Supports battery fast charge AC adapter 135
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 18
    Category Serviceability Description Windows 10 Windows 10 Professional FreeDOS 2.0 For Developed parts AC adapter Model numbers: 15-dp0000~15-dp0099 Category Product Name Processors Chipset Graphics Description HP Pavilion Notebook PC Model numbers: 15-dp0000~15-dp0099 CTO model: 15t-dp0000
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 19
    15.6 inch, FHD (1920 × 1080), WLED, antiglare, slim-flat (3.2 mm), UWVA, eDP, 220 nits Memory Two SODIMM slots - customer non-accessible/non-upgradeable DDR4-2666 Dual Channel Support Supports -Layer SuperMulti Camera and microphone HP Wide Vision HD Camera HP Wide Vision HD Camera - indicator
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 20
    Category Description Audio control panel: B&O Play Audio Control Supports HP Audio Boost Dual speakers RJ-45 (network) Integrated 10/100/1000 NIC Wireless Integrated Wireless options with dual antennas (M.2/PCIe) Realtek RTL8822BE 802.11ac 2 × 2 Wi-
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 21
    Category Security Operating system Serviceability Description Power cord 1 m (3.3 ft) power cord with sticker label (C13) TPM 2.0 (firmware) Mini security slot Preinstalled Windows 10 PPP Windows 10 Home EM/SL APAC PPP End user replaceable parts AC adapter Model numbers: 15-dp0000~15-dp0099 13
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 22
    in on the card, and then remove it from the memory card reader. (2) Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 23
    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 24
    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. 16 Chapter 2 Getting to know your computer
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 25
    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. Textured area that allows you to perform
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 26
    Lights Table 2-5 Lights and their descriptions Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ●
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 27
    Button and speaker Table 2-6 Button and speaker and their descriptions Component (1) Power button (2) Speaker Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 28
    Special keys Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 29
    Bottom Table 2-8 Bottom components and their descriptions Component Description Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 30
    may need when you troubleshoot system problems or travel internationally with the support. Your service label will resemble one of the following illustrations. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component (1) HP
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 31
    Table 2-10 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 32
    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 33
    -001 For use in model numbers: 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15bc599 858021-001 (7) Power button board For use in model numbers: 15-dp0000~15-dp0999 L42998-001 For use in model numbers: 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15bc599 858974-001 Power button board
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 34
    wireless-AC 7265 802.11ac, 2 × 2, Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) (15-bc300~15-bc399 models) 793840-005 Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (15-bc400~15bc499, 15-bc500~15-bc599, 15-dp0000~0999 models) 924813-855 (12) PCH heat sink 725625-001 (13
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 35
    ) Fans For use in models: 15-dp0000~15-dp0999 For use in models: 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15-bc599 (20) Battery 3-cell, 61 Wh, 5.37 Ah (15-bc300~15-bc399, 15-bc400~15-bc499 models) 4-cell, 63 Wh, 4.11 Ah (15-bc400~15-bc499, 15-bc500~15-bc599, 15-dp0000~0999 models) (21
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 36
    For non-touch 3D screens 856726-001 (2) Camera (used in all models) L02666-001 (3) Raw display panel Non-touch for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599 ● FHD, UWVA 752920-012 ● FHD, SVA 798933-015 Non-touch for use in the following models
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 37
    , slim (for LA MERCO only) L15534-101 Hard drive bracket 913937-001 HP HDMI to VGA adapter 701943-001 HP USB external DVD/RW optical drive 747080-001 Power cord (C5, 1.0 m) for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599 For use in Argentina 401300-007 For use in
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 38
    in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Power cord (C13, 1.0 m) for use in the following models: 15-dp0000~0999 For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 39
    damage. Plastic parts IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 40
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 41
    Event 55% 40% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 42
    Antistatic plastic Carbon-loaded plastic Metallized laminate Voltage 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 43
    ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 44
    complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing the parts described in this
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 45
    Remove the base enclosure: 1. Position the computer upside down on a flat surface. 2. Remove the two Phillips M2.5 × 6.0 screws (1) and the eight Phillips M2.0 × 5.0 screws (2) that secure the base enclosure to the computer. 3. Slide a non-marking, non-conductive pry tool around the edge of the base
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 46
    Table 5-2 Battery descriptions and part numbers Description Battery, 3-cell, 61 Wh, 5.37 Ah (15-bc300~15-bc399, 15-bc400~15-bc499 models) Battery, 4-cell, 63 Wh, 4.11 Ah (15-bc400~15-bc499, 15-bc500~15-bc599, 15-dp0000~0999 models) Battery cable Spare part number 849910-850 905277-855 858968-001
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 47
    2. To remove the battery, disconnect the battery cable from the system board (1), release the battery cable from the routing channels (2), and then lift the battery cable to remove it (3). Component replacement procedures 39
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 48
    up and away to remove it from the computer (3). To insert the battery, reverse the removal procedures. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 49
    Hard drive Table 5-3 Hard drive, bracket, and cable descriptions and part numbers Description Hard drive, 1 TB, 5400 rpm, 2.5 inch Hard drive, 1 TB, 5400 rpm, 7.0 mm Hard drive, 2 TB, 5400 rpm, 7.0 mm Hard drive bracket Hard drive cable Spare part number 778192-005 L30422-005 912487-855 913937-001
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 50
    Reverse this procedure to reassemble the hard drive. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 51
    following models: ● Optane memory module, 16 GB, PCIe (15-bc400~499 models) ● 128 GB, SATA-3. TLC (15-bc300~399 models, 15-bc400~499 models, 15-bc500~599 models) ● 256 GB, PCIe 3 × 4 SS, TLC (15-bc500~599 models) ● 512 GB, PCIe 3 × 4 SS, TLC (15-bc500~599 models) Spare part number L43005-001 L44430
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 52
    15-bc300~399 models) ● 8 GB ● 4 GB ● 2 GB Memory module, DDR4, 2400 MHz (15-bc400~499 models) ● 8 GB ● 4 GB ● 2 GB Memory module, DDR4, 2666 MHz ● 4 GB (15-bc400~499 models) ● 8 GB (15-dp0000~0999, 15 container. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 53
    To install a memory module: IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. 1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 54
    (15bc300~15-bc399 models) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (15-bc400~15-bc499, 15bc500~15-bc599, 15-dp0000~0999 module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 55
    5-7 Heat sink descriptions and part numbers Description Heat sink for use in products with GeForce GTX1050M graphics (15-bc400~499, 15-bc500~599 models) Heat sink for use in products with GeForce GTX 950M graphics (15-bc500~599 models) Heat sink for use in products with GeForce GTX 1050 graphics
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 56
    illustration shows the replacement thermal material locations. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them. Reverse this procedure to install the heat sink. 48 Chapter 5 Removal and replacement procedures for authorized
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 57
    PCH heat sink Table 5-8 PCH heat sink description and part number Heat sink PCH heat sink Spare part number 725625-001 Before removing the platform controller hub (PCH) heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 36). 2. Remove the
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 58
    board PCH component (1) and on the heat sink (2). Reverse this procedure to install the PCH heat sink. 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 59
    Description USB board for use in models 15-dp0000~15-dp0999 USB board for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599 USB board cable for use in models 15-dp0000~15-dp0999 USB board cable for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599 Spare part number L42997-001
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 60
    15-dp0000~15-dp0999 Touchpad board for use in models 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15-bc599 Touchpad cable for use in models 15-dp0000~0999 Touchpad cable for use in models 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15 replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 61
    5. Rotate the bottom of the touchpad upward (3), and then remove it from the computer (4). Reverse this procedure to install the touchpad. Component replacement procedures 53
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 62
    and part numbers Description Fan assembly for use in models 15-dp0000~0999 Fan assembly for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599 Spare part number L42999-001 L18458-001 Before fan first. 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 63
    System board Table 5-12 System board descriptions and part numbers Description System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel i7-9750H processor for use in models with 4 GB of
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 64
    (2) ● Keyboard cable (ZIF) (3) ● Display cable (ZIF) (4) ● USB board cable (ZIF) (5) ● Touchpad cable (ZIF) (6) ● Keyboard backlight cable (ZIF) (7) 56 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 65
    2. Remove Phillips M2.0 × 4.0 screw (1), lift the top of system board (2), and then remove it from the computer (3). Reverse this procedure to install the system board. Component replacement procedures 57
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 66
    then remove the battery from the system board socket (2). Reverse this procedure to install the RTC battery. 58 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 67
    5-14 Power connector descriptions and part numbers Description Power connector cable for use in model numbers: 15-dp0000~0999 Power connector cable for use in model numbers: 15-bc300~399, 15-bc400~499, 15-bc500~599 Spare part number L42996-001 858021-001 Before removing the power connector, follow
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 68
    display cable from the system board ZIF connector (3), and then release the cable from the routing channels (4). 60 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 69
    3. Remove the three Phillips M2.5 × 5.0 screws from the left and right hinge brackets (1), and then rotate the hinge brackets upward (2). 4. Position the computer upside-down on the display. 5. Rotate the display assembly (1), and then separate the display assembly from the base enclosure (2). 6.
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 70
    the following spare part numbers: L02666-001: DM USB 2.0, HD, Mjpeg, VDHC, TL (used in all models) 62 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 71
    accidentally pull the cable from the connector. Display panels are available using the following spare part numbers: Non-touch for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599 ● 752920-012: FHD, UWVA ● 798933-015: FHD, SVA Non-touch for use in the following models
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 72
    available as spare part number 859737-001 for non-touch models and 856748-001 for touch models. 64 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 73
    13. Remove Phillips M2.5 × 3.0 screw from the top of each hinge bracket (1) and three broad head Phillips M2.5 × 3.0 screws from each hinge (2). Remove the hinge brackets from the clips in the sides of the back cover (3), and then lift the hinge brackets (4) to remove them. Hinges are available as
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 74
    15. If it is necessary to remove the WLAN antennas, peel the antennas from the top of the back cover (1), release the WLAN green finish for non-touch screen Reverse this procedure to install the display assembly. 66 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    board and cable descriptions and part numbers Description Power button board for use in model numbers 15-dp000~0999 Power button board for use in model numbers 15-bc300~399, 15-bc400~499, 15-bc500~599 Power button board cable Spare part number L42998-001 858974-001 858966-001 Before removing
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 76
    Speaker Kit for use with the following models: 15-dp0000~0999 Speaker Kit for use with the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599 Spare part number L43001-001 858976 to install the speakers. 68 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 77
    keyboard in shadow black finish for use in model numbers 15-bc300~15bc399, 15-bc400~15-bc499, 15-bc500~15-bc599 L03595-001 Top cover with non-backlit keyboard in acid green finish for use in model numbers 15-bc400~15-bc499 and 15-bc500~15-bc599 L22937-xx1 Top cover with backlit keyboard in acid
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 78
    date and System BIOS), use one of these options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select My notebook, and then select Specifications. ● Setup Utility (BIOS) 1. Start
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 79
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 80
    scan the code and then follow the on- screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 81
    instructions. Using HP PC problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 82
    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 83
    to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 84
    results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 85
    flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." Backing up information and creating recovery media
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 86
    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 87
    9 Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Width 382.4 mm 15.06 in Depth 252.5 mm 9.94 in Height 24.5 mm 0.96 in Weight 15-dp0000~0999 2.23 kg 4.92 lb 15-bc300~399, bc400~499, bc500~599 2.20 kg 4.85 lb Input power
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 88
    U.S. 20.77 cm 37.78 cm 39.62 cm Up to 16.8 million 500:1 (typical) 220, 250, or 300 nits 8.18 in 14.88 in 15.60 in 0.252mm × 0.252mm 1920 × 1080 or 3840 × 2160 LED 2.0 W ±65° horizontal, ±50° vertical (typical) Hard drive specifications Table 9-3 Hard drive specifications Dimensions Height Width
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 89
    Table 9-3 Hard drive specifications (continued) 1 TB* 2 TB* Operating temperature 0°C to 60°C (0°F to 140°F) 0°C to 60°C (0°F to 140°F) *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. Hard drive specifications 81
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 90
    to 176°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 512 GB* 1 mm 50.8 mm 28.9 mm < 10 g ATA-7 Up to 2150 MB/sec Up to 300,000 IOPs Up to 1550 MB
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 91
    referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. M.2 SATA solid-state drive specifications 83
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 92
    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 93
    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 94
    ) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 95
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 96
    5, 8, 11 audio-out (headphone)/audio-in (microphone) combo jack, identifying 15 B back cover spare part number 29 backup, creating 77 backups 77 base spare part numbers 64, 65 HP PC Hardware Diagnostics UEFI downloading 74 starting 74 using 73 HP PC Hardware Diagnostics Windows downloading 72 installing
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 97
    problems 78 HP Recovery media recovery 78 I integrated numeric keypad, identifying 20 internal microphones, identifying 16 J jacks audio-out (headphone)/audio-in (microphone) 15 number 22 service 22 wireless certification 23 WLAN 23 left control zone, identifying 17 left side components 15 lights AC
  • HP Pavilion 15-bc200 | Maintenance and Service Guide - Page 98
    HP PC Hardware Diagnostics UEFI settings customizing 75 using 75 removal and replacement procedures authorized service provider 51 USB board cable spare part number 26 USB port, identifying 15 USB SuperSpeed port, identifying 14, 15 V vents, identifying 21 W Windows backup 77 recovery media 77
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Maintenance and Service Guide
HP Pavilion Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.