HP Pavilion xf335 HP Pavilion Notebook PC ze1200 and xf300 Series - Startup Gu - Page 82

CD and DVD problems

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Troubleshooting and Maintenance Troubleshooting Techniques CD and DVD problems If you can't boot from a CD in the CD/DVD drive • Make sure the CD is bootable, such as the Recovery CDs. • Make sure the CD/DVD drive is selected as the boot device-see "To change the boot device" on page 30. • Restart the notebook. • Test the CD/DVD drive with the e-DiagTools diagnostics-see "Testing the Hardware" on page 100. If the notebook cannot read a CD or DVD • Make sure the disk is properly inserted, and snapped down onto the spindle in the center of the tray. • For a single-sided CD or DVD, make sure the disk is placed in the drive with the label facing up. • Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk. • Clean the disk with a soft cloth. • Remove the disk from the drive, then restart the notebook. • If you created the CD on a CD-RW drive module, try using a different media brand. For best results use HP certified media. While other media may work, HP cannot guarantee compatibility. If a CD or DVD plays erratically • Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is badly scratched, it may have to be replaced. • Some DVDs include software called "PC Friendly". You generally should not install this software, as it can cause errors or erratic play. If needed, uninstall it and restart your notebook. 82 Reference Guide

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Troubleshooting and Maintenance
Troubleshooting Techniques
82
Reference Guide
CD and DVD problems
If you can
’
t boot from a CD in the CD/DVD drive
•
Make sure the CD is bootable, such as the
Recovery CDs
.
•
Make sure the CD/DVD drive is selected as the boot device
—
see
“
To change the boot
device
”
on page 30.
•
Restart the notebook.
•
Test the CD/DVD drive with the e-DiagTools diagnostics
—
see
“
Testing the
Hardware
”
on page 100.
If the notebook cannot read a CD or DVD
•
Make sure the disk is properly inserted, and snapped down onto the spindle in the
center of the tray.
•
For a single-sided CD or DVD, make sure the disk is placed in the drive with the label
facing up.
•
Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk.
•
Clean the disk with a soft cloth.
•
Remove the disk from the drive, then restart the notebook.
•
If you created the CD on a CD-RW drive module, try using a different media brand.
For best results use HP certified media. While other media may work, HP cannot
guarantee compatibility.
If a CD or DVD plays erratically
•
Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is
badly scratched, it may have to be replaced.
•
Some DVDs include software called
“
PC Friendly
”
. You generally should not install
this software, as it can cause errors or erratic play. If needed, uninstall it and restart
your notebook.