HP Photosmart C6200 Basics Guide - Page 26

The HP All-in-One does not print, Troubleshooting and support - mac

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Chapter 4 Troubleshooting and support For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One. The HP All-in-One does not print Solution: If the HP All-in-One and computer are not communicating with each other, try the following: • Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-inOne is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. • Make sure the ink cartridges are installed. • Make sure you have paper loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that the print carriage is not jammed. Open the ink cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again. • Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information. • Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again. • If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. • Check other printers or scanners. You might need to disconnect older products from your computer. • Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. 24 Troubleshooting and support

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For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution:
If the HP All-in-One and computer are not communicating with each other, try the
following:
•
Look at the
On
light located on the front of the HP All-in-One. If it is not lit, the HP All-in-
One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and
plugged into a power outlet. Press the
On
button to turn on the HP All-in-One.
•
Make sure the ink cartridges are installed.
•
Make sure you have paper loaded in the input tray.
•
Check that the HP All-in-One does not have a paper jam.
•
Check that the print carriage is not jammed.
Open the ink cartridge door to access the print carriage area. Remove any objects that are
blocking the print carriage, including any packing materials. Turn the HP All-in-One off and
then turn it on again.
•
Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it
is, choose the appropriate setting to resume printing. For more information about accessing
the print queue, see the documentation that came with the operating system installed on
your computer.
•
Check the USB cable. If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you experience problems,
the USB cable might need to be replaced. Also verify that the cable does not exceed 3
meters (9.8 feet) in length.
•
Make sure your computer is USB ready. Some operating systems, such as Windows 95
and Windows NT, do not support USB connections. Check the documentation that came
with your operating system for more information.
•
Check the connection from the HP All-in-One to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other
end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn the HP All-in-One off and then on again.
•
If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.
•
Check other printers or scanners. You might need to disconnect older products from your
computer.
•
Try connecting the USB cable to another USB port on your computer. After you check the
connections, try restarting your computer. Turn the HP All-in-One off and then on again.
Chapter 4
24
Troubleshooting and support
Troubleshooting and support