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Troubleshooting, HP ProtectTools Security Manager - service manual

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12 Troubleshooting HP ProtectTools Security Manager Short description Details Solution Smart cards and USB tokens are not available in Security Manager if installed after the Security Manager installation. In order to use smart cards or USB tokens in Secuirty Manager, the supporting software (drivers, PKCS#11 providers, etc.) must be installed prior to Security Manager installation. If you already have Security Manager installed do the following steps after installing smart card or token supporting software: Log on to Password Manager. In HP ProtectTools Security Manager, click Password Manager, click Credentials, and then click Smart Card Restart your computer if prompted. Some application Web pages create errors that prevent the user from performing or completing tasks. Some Web-based applications stop functioning and report errors due to the disabling functionality pattern of Single Sign On. For example, an ! in a yellow triangle is observed in Internet Explorer, indicating an error has occurred. Security Manager Single Sign On does not support all software Web interfaces. Disable Single Sign On support for the specific Web page by turning off Single Sign On support. See complete documentation on Single Sign On, which is available in the Security Manager software Help files. If a specific Single Sign On cannot be disabled for a given application, call HP technical support and request 3rd-level support through your HP Service contact. The option to Browse for Virtual Token is not displayed during the logon process. The user cannot move the location of a registered virtual token in Password Manager because the option to browse was removed to reduce security risks. The browse option was removed because it allowed non-users to delete and rename files and take control of Windows. Domain administrators cannot change Windows password even with authorization. This happens after a domain administrator logs on to a domain and registers the domain identity with Password Manager using an account with Administrator's rights on the domain and the local PC. When the domain administrator attempts to change the Windows password from Password Manager, the administrator gets an error logon failure: User account restriction. Password Manager cannot change a domain user's account password through Change Windows password. Security Manager can only change the local PC account passwords. The domain user can change his/her password through the Change password option of Windows security, but, since the domain user does not have a physical account on the local PC, Password Manager can only change the password used to log on. Password Manager has incompatibility issues with Corel WordPerfect 12 password GINA. If the user logs on to Password Manager, creates a document in WordPerfect, and saves with password protection, Password Manager cannot detect or recognize, either manually or automatically, the password GINA. HP is researching a workaround for future product enhancements. HP ProtectTools Security Manager 81

Section	Page
Introduction to security	9
HP ProtectTools features	10
Achieving key security objectives	11
Protecting against targeted theft	11
Restricting access to sensitive data	11
Preventing unauthorized access from internal or external locations	11
Creating strong password policies	12
Additional security elements	13
Assigning security roles	13
Managing HP ProtectTools passwords	13
Creating a secure password	15
Backing up and restoring HP ProtectTools credentials	15
Getting started	16
Opening HP ProtectTools Administrative Console	17
Enabling security features	18
Enrolling your fingerprints	19
Setting up a smart card	20
Using Administrative Console	21
Configuring your system	22
Setting up authentication for your computer	23
Logon Policy	23
Session Policy	23
Settings	24
Managing users	25
Specifying device settings	26
Fingerprints	26
Smart card	26
Configuring your applications	27
General tab	28
Applications tab	29
Adding management tools	30
HP ProtectTools Security Manager	31
Setup procedures	32
Getting started	32
Registering credentials	32
Enrolling your fingerprints	32
Changing your Windows password	33
Setting up a smart card	33
Using the Security Manager dashboard	33
Opening HP ProtectTools Security Manager	34
General tasks	35
Password Manager	35
For web pages or programs where a logon has not yet been created	35
For web pages or programs where a logon has already been created	35
Adding logons	36
Editing logons	37
Using the logons menu	37
Organizing logons into categories	37
Managing your logons	38
Assessing your password strength	38
Password Manager icon settings	38
Settings	39
Credentials	39
Your personal ID card	40
Setting your preferences	40
Backing up and restoring your data	41
Adding applications	42
Security Applications Status	42
Drive Encryption for HP ProtectTools (select models only)	43
Setup procedures	44
Opening Drive Encryption	44
General tasks	45
Activating Drive Encryption	45
Deactivating Drive Encryption	45
Logging in after Drive Encryption is activated	45
Protect your data by encrypting your hard drive	46
Displaying encryption status	46
Advanced tasks	47
Managing Drive Encryption (administrator task)	47
Encrypting or decrypting individual drives	47
Backup and recovery (administrator task)	47
Creating backup keys	47
Performing a recovery	48
Privacy Manager for HP ProtectTools (select models only)	49
Setup procedures	50
Opening Privacy Manager	50
Managing Privacy Manager Certificates	50
Requesting and installing a Privacy Manager Certificate	50
Requesting a Privacy Manager Certificate	51
Obtaining a preassigned Privacy Manager Corporate Certificate	51
Installing a Privacy Manager Certificate	51
Viewing Privacy Manager Certificate details	52
Renewing a Privacy Manager Certificate	52
Setting a default Privacy Manager Certificate	52
Deleting a Privacy Manager Certificate	52
Restoring a Privacy Manager Certificate	53
Revoking your Privacy Manager Certificate	53
Managing Trusted Contacts	53
Adding Trusted Contacts	54
Adding a Trusted Contact	54
Adding Trusted Contacts using Microsoft Outlook contacts	55
Viewing Trusted Contact details	55
Deleting a Trusted Contact	56
Checking revocation status for a Trusted Contact	56
General tasks	57
Using Privacy Manager in Microsoft Outlook	57
Configuring Privacy Manager for Microsoft Outlook	57
Signing and sending an e-mail message	57
Sealing and sending an e-mail message	58
Viewing a sealed e-mail message	58
Using Privacy Manager in a Microsoft Office 2007 document	58
Configuring Privacy Manager for Microsoft Office	59
Signing a Microsoft Office document	59
Adding a signature line when signing a Microsoft Word or Microsoft Excel document	59
Adding suggested signers to a Microsoft Word or Microsoft Excel document	59
Adding a suggested signer's signature line	60
Encrypting a Microsoft Office document	60
Removing encryption from a Microsoft Office document	61
Sending an encrypted Microsoft Office document	61
Viewing a signed Microsoft Office document	61
Viewing an encrypted Microsoft Office document	62
Using Privacy Manager in Windows Live Messenger	62
Starting a Privacy Manager Chat session	62
Configuring Privacy Manager for Windows Live Messenger	63
Chatting in the Privacy Manager Chat window	63
Viewing chat history	64
Reveal all sessions	64
Reveal sessions for a specific account	65
View a session ID	65
View a session	65
Search sessions for specific text	65
Delete a session	65
Add or remove columns	66
Filter displayed sessions	66
Displaying sessions for a specific account	66
Displaying sessions for a range of dates	66
Displaying sessions that are saved in a folder other than the default folder	66
Advanced tasks	67
Migrating Privacy Manager Certificates and Trusted Contacts to a different computer	67
Backing up Privacy Manager Certificates and Trusted Contacts	67
Restoring Privacy Manager Certificates and Trusted Contacts	67
Central administration of Privacy Manager	68
File Sanitizer for HP ProtectTools	69
Shredding	70
Free space bleaching	71
Setup procedures	72
Opening File Sanitizer	72
Setting a shred schedule	72
Setting a free space bleaching schedule	72
Selecting or creating a shred profile	73
Selecting a predefined shred profile	73
Customizing a shred profile	73
Customizing a simple delete profile	74
General tasks	75
Using a key sequence to initiate shredding	75
Using the File Sanitizer icon	76
Manually shredding one asset	76
Manually shredding all selected items	76
Manually activating free space bleaching	77
Aborting a shred or free space bleaching operation	77
Viewing the log files	77
Device Access Manager for HP ProtectTools (select models only)	78
Setup Procedures	79
Opening Device Access Manager	79
Configuring device access	79
Device administrators group	79
Simple Configuration	79
Starting background service	80
Device Class Configuration	81
Denying access to a user or group	82
Allowing access for a user or a group	83
Removing access for a user or a group	83
Allowing access to a class of devices for one user of a group	84
Allowing access to a specific device for one user of a group	84
Resetting the configuration	84
Advanced tasks	86
Controlling access to the configuration settings	86
Granting access to an existing group or user	86
Denying access to an existing group or user	87
Adding a new group or user	87
Removing group or user access	87
Related documentation	87
LoJack Pro for HP ProtectTools	88
Troubleshooting	89
HP ProtectTools Security Manager	89
Device Access Manager for HP ProtectTools	91
Miscellaneous	93
Glossary	94

Match case Limit results 1 per page

Troubleshooting

HP ProtectTools Security Manager

Short description

Details

Solution

Smart cards and USB

tokens are not available in

Security Manager if

installed after the Security

Manager installation.

In order to use smart cards or USB

tokens in Secuirty Manager, the

supporting software (drivers, PKCS#11

providers, etc.) must be installed prior to

Security Manager installation.

If you already have Security Manager

installed do the following steps after

installing smart card or token supporting

software:

Log on to Password Manager.

In HP ProtectTools Security Manager, click

Password

Manager

, click

Credentials

, and then click

Smart Card

Restart your computer if prompted.

Some application Web

pages create errors that

prevent the user from

performing or completing

tasks.

Some Web-based applications stop

functioning and report errors due to the

disabling functionality pattern of Single

Sign On. For example, an

in a yellow

triangle is observed in Internet Explorer,

indicating an error has occurred.

Security Manager Single Sign On does not support all

software Web interfaces. Disable Single Sign On

support for the specific Web page by turning off Single

Sign On support. See complete documentation on

Single Sign On, which is available in the Security

Manager software Help files.

If a specific Single Sign On cannot be disabled for a

given application, call HP technical support and request

3rd-level support through your HP Service contact.

The option to

Browse for

Virtual Token

is not

displayed during the logon

process.

The user cannot move the location of a

registered virtual token in Password

Manager because the option to browse

was removed to reduce security risks.

The browse option was removed because it allowed

non-users to delete and rename files and take control

of Windows.

Domain administrators

cannot change Windows

password even with

authorization.

This happens after a domain

administrator logs on to a domain and

registers the domain identity with

Password Manager using an account

with Administrator's rights on the domain

and the local PC. When the domain

administrator attempts to change the

Windows password from Password

Manager, the administrator gets an error

logon failure:

User account restriction

Password Manager cannot change a domain user's

account password through

Change Windows

password

. Security Manager can only change the local

PC account passwords. The domain user can change

his/her password through the

Change password

option of

Windows security

, but, since the domain

user does not have a physical account on the local PC,

Password Manager can only change the password

used to log on.

Password Manager has

incompatibility issues with

Corel WordPerfect 12

password GINA.

If the user logs on to Password Manager,

creates a document in WordPerfect, and

saves with password protection,

Password Manager cannot detect or

recognize, either manually or

automatically, the password GINA.

HP is researching a workaround for future product

enhancements.

HP ProtectTools Security Manager