HP ProDesk 600 G4 Micro Maintenance and Service Guide - Page 79

Run Computer Setup and increase the POST Delay

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Drive not found (identified). Cause The device is attached to a SATA port that has been hidden in Computer Setup. Drive responds slowly immediately after power-up. Solution Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Boot Options. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Advanced > Port Options. Run Computer Setup and increase the POST Delay in Advanced > Boot Options. Nonsystem disk/NTLDR missing message. Cause The system is trying to start from the hard drive but the hard drive may have been damaged. System files missing or not properly installed. Hard drive boot has been disabled in Computer Setup. Bootable hard drive is not attached as first in a multi-hard drive configuration. Bootable hard drive is not listed first in the Boot Order. Solution ▲ Perform Drive Protection System (DPS) testing in system ROM. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system. 3. Install system files for the appropriate operating system. Run the Computer Setup utility and enable the hard drive entry in the Advanced > Boot Options list. If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector. Run the Computer Setup utility and select Advanced > Boot Options and ensure the bootable hard drive is listed immediately under the Hard Drive entry. Computer will not boot from hard drive. Cause The device is attached to a SATA port that has been hidden in Computer Setup. Boot order is not correct. Hard drive is damaged. Solution 1. Check SATA cable connections. 2. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Advanced > Port Options. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See POST error messages and diagnostic front panel LEDs and audible codes on page 90 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Solving hard drive problems 71

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Drive not found (identified).
Cause
Solution
Computer Setup. If it is listed, the probable cause is a driver
problem. If it is not listed, the probable cause is a hardware
problem.
If this is a newly installed drive, run the Computer Setup utility and
try adding a POST delay under
Advanced
>
Boot Options
.
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure
Device Available
is
selected for the device's SATA port in
Advanced
>
Port Options
.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced
>
Boot Options
.
Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from the hard drive but the hard drive
may have been damaged.
▲
Perform Drive Protection System (DPS) testing in system
ROM.
System files missing or not properly installed.
1.
Insert bootable media and restart the computer.
2.
Boot to the windows installation media and select
the recovery option. If only a restore kit is available, then
select the
File Backup Program
option, and then restore
the system.
3.
Install system files for the appropriate operating system.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive entry in
the
Advanced
>
Boot Options
list.
Bootable hard drive is not attached as first in a multi-hard drive
configuration.
If attempting to boot from a hard drive, ensure it is attached to
the system board dark blue SATA connector.
Bootable hard drive is not listed first in the Boot Order.
Run the Computer Setup utility and select
Advanced
>
Boot Options
and ensure the bootable hard drive is listed immediately under
the
Hard Drive
entry.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been hidden in
Computer Setup.
1.
Check SATA cable connections.
2.
Run the Computer Setup utility and ensure
Device Available
is
selected for the device's SATA port in
Advanced
>
Port
Options
.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Advanced
>
Boot Options
.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if any
beeps are heard. See
POST error messages and diagnostic front
panel LEDs and audible codes
on page
90
to determine possible
causes for the blinking red and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
Solving hard drive problems
71