HP ProLiant DL980 DL980 G7 User Installation Guide - Page 90

Service notifications, Troubleshooting flowcharts, Start diagnosis flowchart

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Page 90 highlights

Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 90)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 91)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. The available flowcharts include: • Start diagnosis flowchart (on page 90) • General diagnosis flowchart (on page 91) • Server power-on problems flowchart (on page 93) • POST problems flowchart (on page 96) • OS boot problems flowchart (on page 97) • Server fault indications flowchart (on page 99) Start diagnosis flowchart Use the following flowchart to start the diagnostic process. Item 1 2 3 4 5 Refer to "General diagnosis flowchart (on page 91)" "Power-on problems flowchart ("Server power-on problems flowchart" on page 93)" "POST problems flowchart (on page 96)" "OS boot problems flowchart (on page 97)" "Server fault indications flowchart (on page 99)" Troubleshooting 90

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Troubleshooting 90
Service notifications
To view the latest service notifications, refer to the HP website (
).
Select the appropriate server model, and then click the
Troubleshoot a Problem
link on the product page.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
90
)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page
91
)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
90
)
•
General diagnosis flowchart (on page
91
)
•
Server power-on problems flowchart (on page
93
)
•
POST problems flowchart (on page
96
)
•
OS boot problems flowchart (on page
97
)
•
Server fault indications flowchart (on page
99
)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
Refer to
1
"General diagnosis flowchart (on page
91
)"
2
"Power-on problems flowchart ("
Server power-on problems flowchart
"
on page
93
)"
3
"POST problems flowchart (on page
96
)"
4
"OS boot problems flowchart (on page
97
)"
5
"Server fault indications flowchart (on page
99
)"