HP Scanjet 3970 HP Scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners - Page 25

5 product support This section contains support information including phone numbers and website information. For regulatory information, see the regulatory_supplement.htm file on the CD that comes with the scanner. accessibility website Customers with disabilities can get help by visiting www.hp.com/hpinfo/ community/accessibility/prodserv/. hp scanjet website Visit www.scanjet.hp.com to: • learn tips for scanning more effectively and creatively • access HP Scanjet driver updates and software • register your product • subscribe to newsletters, driver and software updates, and support alerts support process The HP support process works most effectively if you perform the following steps in the order specified: 1 Review the electronic help for the software and scanner, including the troubleshooting section. 2 Access the HP Customer Care Center website for support. If you have access to the Internet, you can obtain a wide range of information about your scanner. Visit the HP website for product help, drivers, and software updates at www.hp.com/support. Customer Care is available in the following languages: Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support information is available in English only.) 3 Access HP e-support. If you have access to the Internet, connect with HP via e-mail by going to www.hp.com/support. You will receive a personal reply from an HP Customer Care technician. E-mail support is available in the languages listed at that website. 4 Contact your local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer for a solution. Service is free during your scanner's limited warranty period. After the warranty period, the dealer will quote a service charge. 20