HP Scanjet 3970 HP Scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners - Page 5

contents - troubleshooting

Page 5 highlights

contents where do I find 1 where do I find information about 1 where do I find documentation 2 how to use the scanner 3 front panel overview 3 transparent materials adapter (TMA) overview 3 scanning overview 4 scanning with high resolutions 4 scan pictures and documents 5 print copies 6 share a scanned item with friends and family using HP Instant Share 6 create a photo show and save it on CD 7 change settings 8 select picture or document 8 care and maintenance 9 scanner installation or setup problems 9 scanner initialization problems 10 frequently asked questions 11 troubleshooting 12 scan from the transparent materials adapter (TMA 13 scan slides 13 scan negatives 15 warranty 17 hewlett-packard limited warranty statement 17 regulatory information 18 environmental stewardship program 18 product support 20 accessibility website 20 hp scanjet website 20 support process 20 upgraded warranty options 24 appendix a - product specifications and options 25 scanner specifications 25 transparent materials adapter (TMA) specifications 26 environmental specifications for the scanner and TMA 26 iii

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contents
where do I find…? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
where do I find information about…? . . . . . . . . . . . . . . . . . . . 1
where do I find documentation? . . . . . . . . . . . . . . . . . . . . . . . 2
how to use the scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
transparent materials adapter (TMA) overview . . . . . . . . . . . . . 3
scanning overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
scanning with high resolutions . . . . . . . . . . . . . . . . . . . . . . . . 4
scan pictures and documents . . . . . . . . . . . . . . . . . . . . . . . . . 5
print copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
share a scanned item with friends and family using
HP Instant Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
create a photo show and save it on CD . . . . . . . . . . . . . . . . . . 7
change settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
select picture or document . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
care and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
scanner installation or setup problems . . . . . . . . . . . . . . . . . . . 9
scanner initialization problems . . . . . . . . . . . . . . . . . . . . . . . 10
frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . 11
troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
scan from the transparent materials adapter (TMA) . . . . . . . . 13
scan slides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
scan negatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
hewlett-packard limited warranty statement. . . . . . . . . . . . . . . 17
regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
environmental stewardship program . . . . . . . . . . . . . . . . . . . 18
product support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
accessibility website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
hp scanjet website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
upgraded warranty options . . . . . . . . . . . . . . . . . . . . . . . . . 24
appendix a – product specifications and options . . . . . . . . . . 25
scanner specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
transparent materials adapter (TMA) specifications . . . . . . . . . 26
environmental specifications for the scanner and TMA . . . . . . . 26