HP StorageWorks 1606 DCFM Installation, Migration, and Transition Guide - Supp - Page 15
Other industry resources, Getting technical help
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About This Document Other industry resources For additional resource information, visit the Technical Committee T11 Web site. This Web site provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site: http://www.fibrechannel.org Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. DCFM Serial Number To obtain the DCFM serial number, select Help > License. The DCFM License dialog box displays. 2. General Information • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • syslog message logs 3. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below.: *FT00X0054E9* FT00X0054E9 The serial number label is located as follows: • Brocade 200E-On the nonport side of the chassis • Brocade 300, 4100, 4900, 5100, 5300, 7500, 8000, and Brocade Encryption Switch-On the switch ID pull-out tab located inside the chassis on the port side on the left • Brocade 5000-On the switch ID pull-out tab located on the bottom of the port side of the switch • Brocade 7600-On the bottom of the chassis DCFM Installation, Migration, and Transition Guide xv 53-1001360-01
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