HP StorageWorks 1606 DCFM Installation, Migration, and Transition Guide - Supp - Page 192

Troubleshooting Linux installation, Server License Summary, Start Client, Start Server, Finish, Log

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2 Troubleshooting Linux installation 17. Verify your configuration and license information on the Server License Summary screen and click Next. 18. Select the Start Client check box, if necessary, on the Start Server screen and click Finish. After all of the DCFM services are started, the Log In dialog box displays. 19. Enter your user name and password. The defaults are Administrator and password, respectively. If you migrated from a previous release, your username and password do not change. 20. Click Login. 21. Click OK on the Login Banner. Troubleshooting Linux installation If you have completed all of the pre-migration requirements and you are still unable to install the application, run the following commands on the host. 1. Go to / (the directory containing install.bin). 2. Execute strace -f -F -v -s 1024 -o DCFM10install.txt ./install.bin. 3. Execute rpm -qa >> system.txt. 4. Execute ps -elf >> system.txt. 5. Execute md5sum install.bin >> system.txt. 6. Execute df -k >> system.txt. 7. Execute sh -c "xterm -e echo nothing >> system.txt 2>&1". 8. Execute env >> system.txt. 9. Execute sh -c "DISPLAY=:0.0 xterm -e echo nothing >> system.txt 2>&1". 10. Execute zip support1.zip DCFM10install.txt system.txt. Send the support1.zip file output from the above (containing install.txt and system.txt) to Technical Support. This will help isolate the issue. 176 DCFM Installation, Migration, and Transition Guide 53-1001360-01

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176
DCFM Installation, Migration, and Transition Guide
53-1001360-01
Troubleshooting Linux installation
2
17.
Verify your configuration and license information on the
Server License Summary
screen and
click
Next
.
18.
Select the
Start Client
check box, if necessary, on the
Start Server
screen and click
Finish
.
After all of the DCFM services are started, the
Log In
dialog box displays.
19.
Enter your user name and password.
The defaults are Administrator and password, respectively. If you migrated from a previous
release, your username and password do not change.
20. Click
Login
.
21. Click
OK
on the Login Banner.
Troubleshooting Linux installation
If you have completed all of the pre-migration requirements and you are still unable to install the
application, run the following commands on the host.
1.
Go to <Install_Home>/ (the directory containing install.bin).
2.
Execute
strace -f -F -v -s 1024 -o DCFM10install.txt ./install.bin
.
3.
Execute
rpm -qa >> system.txt
.
4.
Execute
ps -elf >> system.txt.
5.
Execute
md5sum install.bin >> system.txt
.
6.
Execute
df -k >> system.txt
.
7.
Execute
sh -c "xterm -e echo nothing >> system.txt 2>&1".
8.
Execute
env >> system.txt
.
9.
Execute
sh -c "DISPLAY=:0.0 xterm -e echo nothing >> system.txt 2>&1"
.
10. Execute
zip support1.zip DCFM10install.txt system.txt
.
Send the
support1.zip
file output from the above (containing
install.txt
and
system.txt
)
to Technical Support. This will help isolate the issue.