HP StoreOnce D2D4324 HP D2D25xx, 41xx and 43xx Backup System user guide (EH985 - Page 128

Power On/Off Problems, Storage Pool messages, HP D2D shuts down automatically

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Page 128 highlights

You HP D2D is designed to operate with a certain processor and speed. If it is outside this limit, a warning will appear. The device will still operate, but with very limited performance. Check that the processor is the correct version Storage Pool messages If you have installed the Capacity Upgrade Kit (not supported on the HP D2D2500 Series) and it is powered off for any reason, you should also power down the HP StoreOnce Backup System. Then restart the Capacity Upgrade Kit before you restart the HP StoreOnce Backup System. If the two units are not powered on in the correct sequence, you will get a message that "a storage pool is not available." Power On/Off Problems The normal boot sequence takes approximately 2 (or 5 for HP D2D4300 Series) minutes. On power up the HP StoreOnce Backup System runs its fans at high speed for approximately 10 seconds before returning to normal speed. When powering off the HP StoreOnce Backup System make sure no backup or restore jobs are running or scheduled to run while the HP StoreOnce Backup System is out of action. HP D2D shuts down automatically The HP D2D has found a problem with the internal hardware which requires the device to shutdown to avoid further hardware problems. The System Health LED on the front panel will probably be flashing RED. • Plug in a monitor and keyboard directly to the back of the HP D2D (see the HP StoreOnce Backup System Installation and Configuration Guide) and watch for errors on boot up or on the Console screen. • If iLO-2 is available on your system, check for errors in the event and IML logs. HP D2D does not boot up correctly Check the Power LED on the front panel. If the Power LED is OFF: • Check power is connected to the HP D2D and is on. • The PSU may be faulty. If the Power LED is AMBER: • Power on the HP D2D using the Power button. • If it shuts down again, see (page 128). If the Power LED is GREEN: • Plug in a monitor and keyboard directly to the back of the HP D2D (see the HP StoreOnce Backup System Installation and Configuration Guide) and watch for errors on boot up or on the System Console screen. • If all the LEDs turn on except for the hard disk drive LEDs, the SmartArray RAID controller in one of the PCIe slots may be at fault. On the System Console screen, the Smart Array status 128 Troubleshooting

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You HP D2D is designed to operate with a certain processor and speed. If it is outside this limit,
a warning will appear. The device will still operate, but with very limited performance.
Check that the processor is the correct version
Storage Pool messages
If you have installed the Capacity Upgrade Kit (not supported on the HP D2D2500 Series) and it
is powered off for any reason, you should also power down the HP StoreOnce Backup System.
Then restart the Capacity Upgrade Kit before you restart the HP StoreOnce Backup System. If the
two units are not powered on in the correct sequence, you will get a message that “a storage pool
is not available.”
Power On/Off Problems
The normal boot sequence takes approximately 2 (or 5 for HP D2D4300 Series) minutes. On
power up the HP StoreOnce Backup System runs its fans at high speed for approximately 10
seconds before returning to normal speed. When powering off the HP StoreOnce Backup System
make sure no backup or restore jobs are running or scheduled to run while the HP StoreOnce
Backup System is out of action.
HP D2D shuts down automatically
The HP D2D has found a problem with the internal hardware which requires the device to shutdown
to avoid further hardware problems. The System Health LED on the front panel will probably be
flashing RED.
•
Plug in a monitor and keyboard directly to the back of the HP D2D (see the
HP StoreOnce
Backup System Installation and Configuration Guide
) and watch for errors on boot up or on
the Console screen.
•
If iLO-2 is available on your system, check for errors in the event and IML logs.
HP D2D does not boot up correctly
Check the Power LED on the front panel.
If the Power LED is OFF:
•
Check power is connected to the HP D2D and is on.
•
The PSU may be faulty.
If the Power LED is AMBER:
•
Power on the HP D2D using the Power button.
•
If it shuts down again, see
(page 128)
.
If the Power LED is GREEN:
•
Plug in a monitor and keyboard directly to the back of the HP D2D (see the
HP StoreOnce
Backup System Installation and Configuration Guide
) and watch for errors on boot up or on
the System Console screen.
•
If all the LEDs turn on except for the hard disk drive LEDs, the SmartArray RAID controller in
one of the PCIe slots may be at fault. On the System Console screen, the Smart Array status
128
Troubleshooting