HP StoreOnce D2D4324 HP D2D25xx, 41xx and 43xx Backup System user guide (EH985 - Page 92

Support ticket, Generate Support Ticket, Continue, Cancel, Download Support Ticket

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with the D2D Component Firmware ISO image. The latest version of the ISO image is available from http://www.hp.com. IMPORTANT: It is essential that when you upgrade your software to the latest version, you also update all component firmware. Support ticket If you have problems, HP Support will ask you to generate a support ticket to help with troubleshooting. It provides a log of everything that has happened on your system. NOTE: Please ensure that your browser security settings allow files to be transferred from the HP StoreOnce Backup System to your host machine. 1. Click Generate Support Ticket to create a support ticket. 2. The ticket generation will start and display a progress meter. NOTE: If a support ticket had already been created and not downloaded before you created the new support ticket, a warning is issued. Either click Continue to overwrite the existing support ticket or click Cancel and download the existing support ticket first. 3. Once completed, a status is provided along with a Date and Time when the ticket was generated, and the Download Support Ticket button is enabled. 92 Administration

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with the D2D Component Firmware ISO image. The latest version of the ISO image is available
from
h
t
tp://w
w
w
.hp
.co
m
.
IMPORTANT:
It is essential that when you upgrade your software to the latest version, you also
update all component firmware.
Support ticket
If you have problems, HP Support will ask you to generate a support ticket to help with
troubleshooting. It provides a log of everything that has happened on your system.
NOTE:
Please ensure that your browser security settings allow files to be transferred from the HP
StoreOnce Backup System to your host machine.
1.
Click
Generate Support Ticket
to create a support ticket.
2.
The ticket generation will start and display a progress meter.
NOTE:
If a support ticket had already been created and not downloaded before you created
the new support ticket, a warning is issued. Either click
Continue
to overwrite the existing
support ticket or click
Cancel
and download the existing support ticket first.
3.
Once completed, a status is provided along with a Date and Time when the ticket was
generated, and the
Download Support Ticket
button is enabled.
92
Administration