HP StoreOnce D2D4324 HP D2D25xx, 41xx and 43xx Backup System user guide (EH985 - Page 134

StoreOnce Backup System configuration problems, Upgrade licenses, Replacement of hardware

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StoreOnce Backup System configuration problems I cannot see a newly created VTL device When you create a new device on the HP StoreOnce Backup System, the host will not be able to see the device until you connect manually to it using the iSCSI Initiator or it has been zoned correctly on the Fibre Channel SAN. See the HP StoreOnce Backup System Installation and Configuration Guide for more information. If you still cannot see the device, check Device Manager to make sure it is visible from the host. I cannot see additional slots from the backup application When you create additional slots for an autoloader/library on the HP StoreOnce Backup System, you may need to restart services on the backup application so that it can see the new slots. I cannot recover the configuration file You can only recover a configuration file to an HP StoreOnce Backup System if no devices (NAS shares or Virtual Tape Libraries) have been created on that appliance. This option should only be used in emergencies, when the HP StoreOnce Backup System has lost both disks and the disk configuration on the USB stick. Upgrade licenses Can I transfer the License To Use to a different HP D2D? No. The LTU is tied uniquely to the serial number of your HP D2D hardware. If your hardware serial number changes (by swapping out the unit motherboard), the LTU must be transferred to the new hardware via the HP Licensing website. A new LTU is generated, which must then be applied and activated via the Web Management Interface on the repaired/replaced system. More disks present than are licensed If the Disk Licensing status on the Summary page states that more disks are present than are licensed, you need to obtain and apply a License To Use key. See License (Administration) (page 94). Replacement of hardware In the unlikely event that replacement hardware is required to be installed, please consult the Maintenance and Service Guide on http://www.hp.com/support. This User Guide also contains information about replacing a failed disk. Event log displays 'Invalid BIOS Assembly name' This event log entry and email alert will occur if a motherboard has been replaced on your HP D2D. This is a warning message, designed for future expansion of the system. Your HP D2D will operate fully without impacting anything. This message will occur each time you restart your HP D2D system. If the RAID battery fails The RAID battery normally has a status of OK, which means that is fully charged or in the process of recharging. (It is normal for the battery to recharge, if the HP D2D has been powered off for more than 24 hours.) If the RAID battery status shows as failed, it must be replaced. (HP D2D4100/4300 Series on the Summary or Storage-RAID pages; HP D2D2500 Series on the Summary or RAID page) 134 Troubleshooting

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StoreOnce Backup System configuration problems
I cannot see a newly created VTL device
When you create a new device on the HP StoreOnce Backup System, the host will not be able to
see the device until you connect manually to it using the iSCSI Initiator or it has been zoned correctly
on the Fibre Channel SAN. See the
HP StoreOnce Backup System Installation and Configuration
Guide
for more information. If you still cannot see the device, check Device Manager to make sure
it is visible from the host.
I cannot see additional slots from the backup application
When you create additional slots for an autoloader/library on the HP StoreOnce Backup System,
you may need to restart services on the backup application so that it can see the new slots.
I cannot recover the configuration file
You can only recover a configuration file to an HP StoreOnce Backup System if no devices (NAS
shares or Virtual Tape Libraries) have been created on that appliance. This option should only be
used in emergencies, when the HP StoreOnce Backup System has lost both disks and the disk
configuration on the USB stick.
Upgrade licenses
Can I transfer the License To Use to a different HP D2D?
No. The LTU is tied uniquely to the serial number of your HP D2D hardware. If your hardware
serial number changes (by swapping out the unit motherboard), the LTU must be transferred to the
new hardware via the HP Licensing website. A new LTU is generated, which must then be applied
and activated via the Web Management Interface on the repaired/replaced system.
More disks present than are licensed
If the Disk Licensing status on the Summary page states that more disks are present than are licensed,
you need to obtain and apply a License To Use key. See
License (Administration) (page 94)
.
Replacement of hardware
In the unlikely event that replacement hardware is required to be installed, please consult the
Maintenance and Service Guide on
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t
. This User Guide also contains
information about replacing a failed disk.
Event log displays ‘Invalid BIOS Assembly name’
This event log entry and email alert will occur if a motherboard has been replaced on your HP
D2D. This is a warning message, designed for future expansion of the system. Your HP D2D will
operate fully without impacting anything. This message will occur each time you restart your HP
D2D system.
If the RAID battery fails
The RAID battery normally has a status of OK, which means that is fully charged or in the process
of recharging. (It is normal for the battery to recharge, if the HP D2D has been powered off for
more than 24 hours.) If the RAID battery status shows as failed, it must be replaced. (HP
D2D4100/4300 Series on the Summary or Storage—RAID pages; HP D2D2500 Series on the
Summary or RAID page)
134
Troubleshooting