Support Ticket
......................................................................................................................
116
Data collection
................................................................................................................
117
Collect Data
...............................................................................................................
117
Delete data collection
..................................................................................................
118
11 Events
..................................................................................................
119
To delete events from the log
..................................................................................................
119
12 Troubleshooting
....................................................................................
121
Accessing the CLI
.................................................................................................................
121
Software update process
.......................................................................................................
121
Update process
...............................................................................................................
122
Pulling a Support Ticket
.........................................................................................................
123
Configuring Support Ticket options
.....................................................................................
123
Data collection
................................................................................................................
124
Multiple users
.......................................................................................................................
125
Connecting to the StoreOnce Backup system from the backup application
....................................
125
Performance
.........................................................................................................................
125
Cannot authenticate an iSCSI session
......................................................................................
126
If the HP StoreOnce Backup system runs out of disk space
..........................................................
126
If backup or replication fails
...................................................................................................
126
Catalyst troubleshooting
........................................................................................................
127
StoreOnce Backup system configuration problems
.....................................................................
127
Upgrade licenses
..................................................................................................................
127
Upgrades to component parts
................................................................................................
127
Glossary
..................................................................................................
128
About this guide
........................................................................................
129
Index
.......................................................................................................
131
Contents
5