HP Surestore 125ex Hewlett-Packard SureStore 125ex Optical Jukebox User&#1 - Page 75

Troubleshooting

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3 NEXT PREVIOUS JUMP CONTENTS INDEX OPERATING THE JUKEBOX TROUBLESHOOTING This section provides steps you can take when problems occur during operation. To troubleshoot problems, first refer to the procedures in this troubleshooting section. More Information is available at the HP's Customer Care web site for optical jukeboxes at www.hp.com/support/optical. Customer Care may also be accessed by going to www.hp.com and select "HP Services and Support." Information for jukeboxes is under the "Information Storage" category. Another aid to troubleshooting is the "Library Support Tools 2.0." These tools, for Windows 95/98 and NT 4.0, are also available on the HP Customer Care site described above. NOTE: If a service call is necessary, gather the following information before calling. Contact numbers are listed in Appendix A. A quick, easy way to gather the information in the list below is to use "Support Ticket" in the "Library Support Tools 2.0." • model of your jukebox • serial number • brand and model of your host computer • brand and model of your host computer SCSI adapter • jukebox application software you are using and its version • any jukebox driver separate from your jukebox application software and the version of this driver 36

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3
O
PERATING
THE
J
UKEBOX
3
36
NEXT
PREVIOUS
JUMP
CONTENTS
INDEX
T
ROUBLESHOOTING
This section provides steps you can take when problems occur during operation. To troubleshoot problems, first refer to
the procedures in this troubleshooting section.
More Information is available at the HP’s Customer Care web site for optical jukeboxes at
www.hp.com/support/optical
.
Customer Care may also be accessed by going to
www.hp.com
and select
“HP Services and Support.”
Information for
jukeboxes is under the
“Information Storage”
category.
Another aid to troubleshooting is the “Library Support Tools 2.0.” These tools, for Windows 95/98 and NT 4.0, are also
available on the HP Customer Care site described above.
NOTE:
If a service call is necessary, gather the following information before calling. Contact numbers are listed in Appendix A.
A quick, easy way to gather the information in the list below is to use “Support Ticket” in the “Library Support Tools
2.0.”
•
model of your jukebox
•
serial number
•
brand and model of your host computer
•
brand and model of your host computer SCSI adapter
•
jukebox application software you are using and its version
•
any jukebox driver separate from your jukebox application software and the version of this driver