HP Surestore 125ex Hewlett-Packard SureStore 125ex Optical Jukebox User&#1 - Page 88

Ewlett, Ackard, Ustomer, Upport

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A NEXT PREVIOUS JUMP CONTENTS INDEX SUPPLIES AND CUSTOMER SUPPORT HEWLETT-PACKARD CUSTOMER SUPPORT If your jukebox fails during the warranty period, and the suggestions in this user's guide and accompanying documentation do not solve your problem: • Check www.hp.com/support/optical. Another way to access support information is to go to www.hp.com and then select the "HP Services and Support" tab. Then go to "Information Storage." • Contact your authorized HP dealer distributor NOTE: Before calling, please record the following information and have it ready when you contact your service representative. A quick way to do this is by using "Support Ticket" in the "Library Support Tools 2.0" (for Windows 95/98/ and NT 4.0). This suite of tools is available on the web at the locations described under "Hewlett-Packard Customer Support" above. Obtain the following information: - model number of your jukebox - serial number - brand and model of your host computer - brand and model of your host computer SCSI adapter - jukebox application software you are using and its version - any jukebox driver you may be using that is separate from your jukebox application software and the version of this driver Should you need additional support, call the CustomerCare Management Center in your region. Electronic services and Customer Care Management Center numbers are given on the following pages. 7

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A
S
UPPLIES
AND
C
USTOMER
S
UPPORT
A
7
NEXT
PREVIOUS
JUMP
CONTENTS
INDEX
H
EWLETT
-P
ACKARD
C
USTOMER
S
UPPORT
If your jukebox fails
during
the warranty period, and the suggestions in this user’s guide and accompanying documenta-
tion do not solve your problem:
•
Check
www.hp.com/support/optical
. Another way to access support information is to go to
www.hp.com
and then
select the
“HP Services and Support”
tab. Then go to
“Information Storage.”
•
Contact your authorized HP dealer distributor
NOTE:
Before calling, please record the following information and have it ready when you contact your service representative.
A quick way to do this is by using “Support Ticket” in the “Library Support Tools 2.0” (for Windows 95/98/ and NT
4.0). This suite of tools is available on the web at the locations described under “Hewlett-Packard Customer Support”
above.
Obtain the following information:
- model number of your jukebox
- serial number
- brand and model of your host computer
- brand and model of your host computer SCSI adapter
- jukebox application software you are using and its version
- any jukebox driver you may be using that is separate from your
jukebox application software and the version of this driver
Should you need additional support, call the CustomerCare Management Center in your region. Electronic services and
Customer Care Management Center numbers are given on the following pages.