HP Surestore 125ex Hewlett-Packard SureStore 125ex Optical Jukebox User&#1 - Page 92

Telephone Support After Warranty

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A NEXT PREVIOUS JUMP CONTENTS INDEX SUPPLIES AND CUSTOMER SUPPORT TELEPHONE SUPPORT AFTER WARRANTY NOTE: Before calling, please record the following information and have it ready when you contact your service representative. A quick way to do this is by using "Support Ticket" in the "Library Support Tools 2.0" (for Windows 95/98/ and NT 4.0). This suite of tools is available on the web. See "Hewlett-Packard Customer Support" on page 7. - model number of your jukebox - serial number - brand and model of your host computer - brand and model of your host computer SCSI adapter - jukebox application software you are using and its version - any jukebox driver you may be using that is separate from your jukebox application software and the version of this driver NORTH AND SOUTH AMERICA AND CANADA Using your VISA, MasterCard, or American Express call: (800) 810-0130 - Per incident fee of $25.00 charged to your credit card. (900) 555-1800 - $2.50 per minute up to a maximum of $25.00 per incident. You must be 18 years of age or have parental permission to call this number. Prices are subject to change without notice. EUROPE Call the numbers listed in the "Telephone Support Under Warranty" section. A per incident fee will be charged for after 11

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A
S
UPPLIES
AND
C
USTOMER
S
UPPORT
A
11
NEXT
PREVIOUS
JUMP
CONTENTS
INDEX
T
ELEPHONE
S
UPPORT
A
FTER
W
ARRANTY
NOTE:
Before calling, please record the following information and have it ready when you contact your service representative.
A quick way to do this is by using “Support Ticket” in the “Library Support Tools 2.0” (for Windows 95/98/ and NT
4.0). This suite of tools is available on the web.
See “Hewlett-Packard Customer Support” on page 7.
- model number of your jukebox
- serial number
- brand and model of your host computer
- brand and model of your host computer SCSI adapter
- jukebox application software you are using and its version
- any jukebox driver you may be using that is separate from your jukebox
application software and the version of this driver
N
ORTH
AND
S
OUTH
A
MERICA
AND
C
ANADA
Using your VISA, MasterCard, or American Express call:
(800) 810-0130 - Per incident fee of $25.00 charged to your credit card.
(900) 555-1800 - $2.50 per minute up to a maximum of $25.00 per incident. You must be 18 years of age or have paren-
tal permission to call this number.
Prices are subject to change without notice.
E
UROPE
Call the numbers listed in the “Telephone Support Under Warranty” section. A per incident fee will be charged for after