HP Surestore 125ex Hewlett-Packard SureStore 125ex Optical Jukebox User&#1 - Page 76

Table 3-3: Troubleshooting

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3 NEXT PREVIOUS JUMP CONTENTS INDEX OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Jukebox won't power on • Check that the drive activity indicator light on the control panel is ON ("4" on Figure 3-1) while you see TESTING in the display. • If light is not ON, make sure the standby/on switch on the rear panel is in the ON position and that the jukebox is plugged in. • Is the power cord good? • Is the power outlet operating? • If steps above are unsuccessful, refer to Appendix A for service numbers. Poweron selftest failed Ensure that shipping screw is removed. Ensure that the shipping bracket (in the mailslot) is removed. Power cycle the jukebox.* If jukebox continues to fail poweron selftest, press ENTER and record the error codes. Call your service representative. * Before turning power to STANDBY, ensure that the SCSI bus is inactive and will remain inactive while you are troubleshooting. Going to STANDBY in this jukebox while the SCSI bus is active can cause data loss and/or SCSI bus problems. 37

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3
O
PERATING
THE
J
UKEBOX
3
37
NEXT
PREVIOUS
JUMP
CONTENTS
INDEX
Table 3-3: Troubleshooting
Problem
What to do
Jukebox won’t power
on
•
Check that the drive activity indicator light on the control
panel is ON (“4” on Figure 3-1) while you see
TESTING
in
the display.
•
If light is not ON, make sure the standby/on switch on the
rear panel is in the ON position and that the jukebox is
plugged in.
•
Is the power cord good?
•
Is the power outlet operating?
•
If steps above are unsuccessful, refer to Appendix A for
service numbers.
Poweron selftest failed
Ensure that shipping screw is removed.
Ensure that the shipping bracket (in the mailslot) is removed.
Power cycle the jukebox.*
If jukebox continues to fail poweron selftest, press
ENTER
and
record the error codes. Call your service representative.
* Before turning power to STANDBY, ensure that the SCSI bus is inactive and will remain
inactive while you are troubleshooting. Going to STANDBY in this jukebox while the SCSI
bus is active can cause data loss and/or SCSI bus problems.