HP Surestore E Tape Library Model 2/20 HP SureStore E Tape Library Models 2/20 - Page 195

Service Contracts, Table B-1, Hardware Service Contracts, Option, Description, Response Level Upgrades

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Table B-1 NOTE Customer Support Registering Your Product Service Contracts Service contracts are also available for your library. If you choose to purchase one, your warranty will be upgraded. Table B-1 lists available service contracts and response level upgrades for 20-Slot, 40-Slot, and 60-Slot HP SureStore E Tape Libraries. Hardware Service Contracts Option Description O2A On-site 4 hour same day response, Monday - Friday, business hours (vary by country). 02C On-site next day response, Monday - Friday, business hours (vary by country). 02G On-site 4 hour same day response, 7 days a week, 24 hours a day. 02V On-site 6 hour call-to-repair, 7 days a week, 24 hours a day. 02X Onsite 4 hour call-to-restoration, 7 days a week, 24 hours a day. Response Level Upgrades 07A Upgrades warranty response to the 02A response level. 07G Upgrades warranty response to the 02G response level. 07V Upgrades warranty response to the 02V response level. 07X Upgrades warranty response to the 02X response level. For more information on service contracts, visit www.hp.com/go/support. Choose your product and select Warranty Information. Customer Support Appendix B B-3

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Customer Support
Registering Your Product
Appendix B
B-3
Customer Support
Service Contracts
Service contracts are also available for your library. If you choose to
purchase one, your warranty will be upgraded. Table B-1 lists available
service contracts and response level upgrades for 20-Slot, 40-Slot, and
60-Slot HP SureStore E Tape Libraries.
NOTE
For more information on service contracts, visit www.hp.com/go/support.
Choose your product and select
Warranty Information
.
Table B-1
Hardware Service Contracts
Option
Description
O2A
On-site 4 hour same day response, Monday - Friday,
business hours (vary by country).
02C
On-site next day response, Monday - Friday, business
hours (vary by country).
02G
On-site 4 hour same day response, 7 days a week, 24
hours a day.
02V
On-site 6 hour call-to-repair, 7 days a week, 24 hours a
day.
02X
Onsite 4 hour call-to-restoration, 7 days a week, 24 hours
a day.
Response Level Upgrades
07A
Upgrades warranty response to the 02A response level.
07G
Upgrades warranty response to the 02G response level.
07V
Upgrades warranty response to the 02V response level.
07X
Upgrades warranty response to the 02X response level.