HP Surestore E Tape Library Model 2/20 HP SureStore E Tape Library Models 2/20 - Page 241
Troubleshooting HP Ultrium Drives, Rewinding/Removing a Stuck Tape
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NOTE Drives and Media HP Ultrium Drives & Media Troubleshooting HP Ultrium Drives This section describes troubleshooting information for Ultrium drives, including: • Rewinding/Removing a Stuck Tape • Ultrium Cleaning Issues • LTO-Cartridge Memory (LTO-CM) Issues Refer to Chapter 4 for information on troubleshooting performance issues or other problems you may encounter. If you experience problems not covered by these manuals, contact your support representative. For information on upgrading drive firmware, see page 4-60. Rewinding/Removing a Stuck Tape If a tape gets stuck in the drive, attempt to eject the tape using: • Tape library front panel • Remote management card Web-Based Library Administrator pages • Host backup software If these attempts are not successful, contact your support representative. Drives & Media Appendix D D-27