HP Workstation x4000 hp workstation x4000 - Getting Started Guide - Windows (A - Page 53

Customer Responsibilities, the BIOS before an HP Sales and Service Center Representative or HP

Get HP Workstation x4000 PDF manuals and user guides View all HP Workstation x4000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 53 highlights

Warranty and Regulatory Information HP Hardware Warranty On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas - areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel - service is provided on a negotiated basis at extra charge. Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 km); third business day for Zone 6 (300 miles, 480 km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or distributor. Service contracts which provide after-hour or weekend coverage, faster response time, or service in an Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional charge. Customer Responsibilities The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement part will be dispatched. The customer must verify that the latest version of the BIOS is installed on the product. The customer may be asked to install the latest version of the BIOS before an HP Sales and Service Center Representative or HP Authorized Support Provider representative is dispatched to the customer's site. Product upgrades, such as new revisions of drivers or BIOS, are not eligible for on-site services under warranty. These revisions are available for you to download at the recommendation of HP or your reseller support representative. If you need professional services to assist you with the upgrades, contact your reseller or HP. The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. Appendix A 53

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
Warranty and Regulatory Information
HP Hardware Warranty
Appendix A
53
On-site service for this product is restricted or unavailable in certain
locations. In HP Excluded Travel Areas — areas where geographical
obstacles, undeveloped roads, or unsuitable public transportation
prohibit routine travel — service is provided on a negotiated basis at
extra charge.
Response time for HP on-site service in an HP Service Travel Area is
normally next business day (excluding HP holidays) for HP Travel Zones
1-3 (generally 100 miles or 160 km from the HP office). Response time is
second business day for Zones 4 and 5 (200 miles, 320 km); third
business day for Zone 6 (300 miles, 480 km); and negotiated beyond Zone
6. Worldwide Customer Support Travel information is available from any
HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are
defined by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster
response time, or service in an Excluded Travel Area are often available
from HP, an authorized dealer, or authorized distributor at additional
charge.
Customer Responsibilities
The customer may be required to run HP-supplied diagnostic programs
before an on-site visit or replacement part will be dispatched.
The customer must verify that the latest version of the BIOS is installed
on the product. The customer may be asked to install the latest version of
the BIOS before an HP Sales and Service Center Representative or HP
Authorized Support Provider representative is dispatched to the
customer's site.
Product upgrades, such as new revisions of drivers or BIOS, are not
eligible for on-site services under warranty. These revisions are available
for you to download at the recommendation of HP or your reseller
support representative. If you need professional services to assist you
with the upgrades, contact your reseller or HP.
The customer is responsible for the security of its proprietary and
confidential information and for maintaining a procedure external to the
products for reconstruction of lost or altered files, data, or programs.