HP dx2310 Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 12

Troubleshooting ■ If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable. ■ If you recently added new hardware, remove the hardware and see if the computer functions properly. ■ If you recently installed new software, uninstall the software and see if the computer functions properly. ■ Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use "Last Known Configuration." ■ Refer to the comprehensive online technical support at www.hp.com/support. ■ Refer to "Helpful Hints" in this guide for more general suggestions. ■ Run the Restore Plus! CD to restore the original operating system and factory-installed software. Ä CAUTION: Running the Restore Plus! CD will erase all data on the hard drive. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: www.hp.com/go/ispe. Access the Business Support Center (BSC) at www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. Troubleshooting Guide www.hp.com 2-2