HP dx2310 Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 3

Contents, Computer Diagnostic Features, Troubleshooting

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Contents 1 Computer Diagnostic Features HP Insight Diagnostics 1-1 Accessing HP Insight Diagnostics 1-2 Survey Tab 1-3 Test Tab 1-4 Status Tab 1-5 Log Tab 1-6 Saving and Printing Information in HP Insight Diagnostics 1-6 Downloading the Latest Version of HP Insight Diagnostics 1-7 2 Troubleshooting Safety and Comfort 2-1 Before You Call for Technical Support 2-1 Helpful Hints 2-3 Solving General Problems 2-5 Solving Hardware Installation Problems 2-9 Interpreting Diagnostic Lights and Audible Codes 2-10 Restoring the Software 2-13 Contacting Customer Support 2-14 Troubleshooting Guide www.hp.com iii

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Troubleshooting Guide
www.hp.com
iii
Contents
1
Computer Diagnostic Features
HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–1
Accessing HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–2
Survey Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–3
Test Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–4
Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–5
Log Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–6
Saving and Printing Information in HP Insight Diagnostics . . . . . . . . . . . . . . . . .
1–6
Downloading the Latest Version of HP Insight Diagnostics . . . . . . . . . . . . . . . . .
1–7
2 Troubleshooting
Safety and Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–1
Before You Call for Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–1
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Solving General Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–5
Solving Hardware Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–9
Interpreting Diagnostic Lights and Audible Codes. . . . . . . . . . . . . . . . . . . . . . . . . . .
2–10
Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–13
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–14