IBM 17231RX Installation Guide - Page 79

Warranty, Information

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These limits also apply to IBM's suppliers and resellers. They state the maximum for which IBM and such suppliers and resellers are collectively responsible. Items for Which IBM is Not Liable Save with respect to any liability referred to in item a above, under no circumstances is IBM or any of its suppliers or resellers liable for any of the following, even if IBM or they were informed of the possibility of such losses: a. loss of, or damage to, data; b. special, indirect, or consequential loss; c. loss of profits, business, revenue, goodwill, or anticipated savings; or d. third party claims against you for damages. Part 3 - Warranty Information Machine Type(s) Country of Purchase Type of Warranty Warranty Period Service* Service Level* 1723-17X Worldwide 3 years 1 1 * See "Types of Warranty Service" and "Service Levels" for explanations of warranty-service types and service levels. Scheduling of a warranty service will depend upon the following: 1) the time your request for service is received, 2) Machine technology and redundancy, and 3) availability of parts. Contact your local IBM representative or the subcontractor or reseller performing services on behalf of IBM for country and location specific information. Types of Warranty Service Type 1 - Customer Replaceable Unit ("CRU") Service IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your Machine and are available from IBM at any time on your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of a Tier 1 CRU is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. Type 5 - CRU and On-site Service At IBM's discretion you will receive CRU service or IBM or your reseller will repair the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. Type 6 - CRU and Courier or Depot Service At IBM's discretion you will receive CRU service or you will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a Appendix B. IBM Statement of Limited Warranty Z125-4753-10 08/2008 69

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These
limits
also
apply
to
IBM’s
suppliers
and
resellers.
They
state
the
maximum
for
which
IBM
and
such
suppliers
and
resellers
are
collectively
responsible.
Items
for
Which
IBM
is
Not
Liable
Save
with
respect
to
any
liability
referred
to
in
item
a
above,
under
no
circumstances
is
IBM
or
any
of
its
suppliers
or
resellers
liable
for
any
of
the
following,
even
if
IBM
or
they
were
informed
of
the
possibility
of
such
losses:
a.
loss
of,
or
damage
to,
data;
b.
special,
indirect,
or
consequential
loss;
c.
loss
of
profits,
business,
revenue,
goodwill,
or
anticipated
savings;
or
d.
third
party
claims
against
you
for
damages.
Part
3
-
Warranty
Information
Machine
Type(s)
Country
of
Purchase
Warranty
Period
Type
of
Warranty
Service*
Service
Level*
1723-17X
Worldwide
3
years
1
1
*
See
“Types
of
Warranty
Service”
and
“Service
Levels”
for
explanations
of
warranty-service
types
and
service
levels.
Scheduling
of
a
warranty
service
will
depend
upon
the
following:
1)
the
time
your
request
for
service
is
received,
2)
Machine
technology
and
redundancy,
and
3)
availability
of
parts.
Contact
your
local
IBM
representative
or
the
subcontractor
or
reseller
performing
services
on
behalf
of
IBM
for
country
and
location
specific
information.
Types
of
Warranty
Service
Type
1
-
Customer
Replaceable
Unit
(“CRU”)
Service
IBM
provides
replacement
CRUs
to
you
for
you
to
install.
CRU
information
and
replacement
instructions
are
shipped
with
your
Machine
and
are
available
from
IBM
at
any
time
on
your
request.
CRUs
are
designated
as
being
either
a
Tier
1
(mandatory)
or
a
Tier
2
(optional)
CRU.
Installation
of
a
Tier
1
CRU
is
your
responsibility.
If
IBM
installs
a
Tier
1
CRU
at
your
request,
you
will
be
charged
for
the
installation.
You
may
install
a
Tier
2
CRU
yourself
or
request
IBM
to
install
it,
at
no
additional
charge,
under
the
type
of
warranty
service
designated
for
your
Machine.
IBM
specifies
in
the
materials
shipped
with
a
replacement
CRU
whether
a
defective
CRU
must
be
returned
to
IBM.
When
return
is
required,
1)
return
instructions
and
a
container
are
shipped
with
the
replacement
CRU,
and
2)
you
may
be
charged
for
the
replacement
CRU
if
IBM
does
not
receive
the
defective
CRU
within
15
days
of
your
receipt
of
the
replacement.
Type
5
-
CRU
and
On-site
Service
At
IBM's
discretion
you
will
receive
CRU
service
or
IBM
or
your
reseller
will
repair
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
IBM
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
Type
6
-
CRU
and
Courier
or
Depot
Service
At
IBM's
discretion
you
will
receive
CRU
service
or
you
will
disconnect
the
failing
Machine
for
collection
arranged
by
IBM.
IBM
will
provide
you
with
a
Appendix
B.
IBM
Statement
of
Limited
Warranty
Z125-4753-10
08/2008
69