IBM 17231RX Installation Guide - Page 80

Customer, Carry-In, Mail-In, Service, Machine, Exchange, Levels, Contact, Information

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shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification of operation. Type 7 - CRU and Customer Carry-In or Mail-In Service At IBM's discretion you will receive CRU service or you will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing Machine suitably packaged to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will make it available for your collection or, for Mail-in Service, IBM will return it to you at IBM's expense, unless IBM specifies otherwise. You are responsible for its installation and verification of operation. Type 8 - CRU and Machine Exchange Service At IBM's discretion you will receive specified CRU service or IBM will initiate shipment of a replacement Machine to your location. You must pack the failing Machine into the shipping container that contained the replacement Machine and return the failing Machine to IBM. Transportation charges, both ways, are paid by IBM. You may be charged for the replacement Machine if IBM does not receive the failing Machine within 15 days of your receipt of the replacement Machine. You are responsible for its installation and verification of operation. Service Levels Service levels specified below are response-time objectives only and are not guarantees. The specified service level may not be available in all worldwide locations. Charges may apply outside IBM's normal service area. Response times are based on local standard business days and working hours. Unless otherwise specified, all responses are measured from the time the customer contacts IBM for problem determination until IBM has resolved the problem remotely or scheduled service to be performed. Same Business Day Warranty Service (SBD) is based on local standard business days and working hours. Next Business Day Warranty Service (NBD) is based on commercially reasonable effort. IBM encourages you to use available remote support technologies. Failure to install and use available remote connectivity tools and equipment for direct problem reporting, remote problem determination and resolution may result in an increased service level response-time due to resource requirements. 1. Next Business Day (NBD), 9X5 2. Same Business Day (SBD), 9X5 3. Same Day (SD), 24X7 IBM Contact Information For IBM in Canada or the United States, call 1-800-IBM-SERV (or 1-800-426-7378). For IBM in the European Union (EU), Asia Pacific, and Latin America countries, contact IBM in that country or visit the IBM Directory of Worldwide Contacts at the following IBM Internet website: http://www.ibm.com/planetwide/. 70 1U 17-inch Flat Panel Console Kit: Installation and Maintenance Guide

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shipping
container
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
IBM
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification
of
operation.
Type
7
-
CRU
and
Customer
Carry-In
or
Mail-In
Service
At
IBM's
discretion
you
will
receive
CRU
service
or
you
will
deliver
or
mail
as
IBM
specifies
(prepaid
unless
IBM
specifies
otherwise)
the
failing
Machine
suitably
packaged
to
a
location
IBM
designates.
After
IBM
has
repaired
or
exchanged
the
Machine,
IBM
will
make
it
available
for
your
collection
or,
for
Mail-in
Service,
IBM
will
return
it
to
you
at
IBM’s
expense,
unless
IBM
specifies
otherwise.
You
are
responsible
for
its
installation
and
verification
of
operation.
Type
8
-
CRU
and
Machine
Exchange
Service
At
IBM's
discretion
you
will
receive
specified
CRU
service
or
IBM
will
initiate
shipment
of
a
replacement
Machine
to
your
location.
You
must
pack
the
failing
Machine
into
the
shipping
container
that
contained
the
replacement
Machine
and
return
the
failing
Machine
to
IBM.
Transportation
charges,
both
ways,
are
paid
by
IBM.
You
may
be
charged
for
the
replacement
Machine
if
IBM
does
not
receive
the
failing
Machine
within
15
days
of
your
receipt
of
the
replacement
Machine.
You
are
responsible
for
its
installation
and
verification
of
operation.
Service
Levels
Service
levels
specified
below
are
response-time
objectives
only
and
are
not
guarantees.
The
specified
service
level
may
not
be
available
in
all
worldwide
locations.
Charges
may
apply
outside
IBM’s
normal
service
area.
Response
times
are
based
on
local
standard
business
days
and
working
hours.
Unless
otherwise
specified,
all
responses
are
measured
from
the
time
the
customer
contacts
IBM
for
problem
determination
until
IBM
has
resolved
the
problem
remotely
or
scheduled
service
to
be
performed.
Same
Business
Day
Warranty
Service
(SBD)
is
based
on
local
standard
business
days
and
working
hours.
Next
Business
Day
Warranty
Service
(NBD)
is
based
on
commercially
reasonable
effort.
IBM
encourages
you
to
use
available
remote
support
technologies.
Failure
to
install
and
use
available
remote
connectivity
tools
and
equipment
for
direct
problem
reporting,
remote
problem
determination
and
resolution
may
result
in
an
increased
service
level
response-time
due
to
resource
requirements.
1.
Next
Business
Day
(NBD),
9X5
2.
Same
Business
Day
(SBD),
9X5
3.
Same
Day
(SD),
24X7
IBM
Contact
Information
For
IBM
in
Canada
or
the
United
States,
call
1-800-IBM-SERV
(or
1-800-426-7378).
For
IBM
in
the
European
Union
(EU),
Asia
Pacific,
and
Latin
America
countries,
contact
IBM
in
that
country
or
visit
the
IBM
Directory
of
Worldwide
Contacts
at
the
following
IBM
Internet
website:
70
1U
17-inch
Flat
Panel
Console
Kit:
Installation
and
Maintenance
Guide