IBM 6400-I15 User Manual - Page 109

realize which print queue and file server it needs to service.

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Troubleshooting Tips NOTE: During Power Up, the printer performs an interface hardware test. The presence of the Ethernet Interface menu selections at the printer operator panel indicates that the Ethernet Interface hardware is functioning properly. See the IBM 6400 Line Matrix Printer Setup Guide (S544-5640) for configuration menu information. The following section provides information on possible solutions to some standard configuration errors. If you require technical support, please have as much of the following information available when you call. It will expedite the solution to the problem. 1. What level of software are you running? 2. What type of attachment do you have? 3. What is your host operating system? 4. Give a detailed description of the problem. 5. How often, and when, does the problem occur? 6. Give a detailed description of your network and the components attached. Please follow these tips to determine what the problem may be with your Ethernet Interface configuration. NetWare 3.x - No PSERVER Connection • Has the Ethernet Interface been power cycled once the PCONSOLE steps were completed? This will make the print server boot up and realize which print queue and file server it needs to service. • Is the Ethernet Interface already servicing a queue on another file server? If so, it can not service another file server at the same time. • When defining a new "print server" within PCONSOLE, did you use the correct name for the Ethernet Interface (e.g. M_071C1A)? By default, it only recognizes itself as "M_xxxxxx" where "xxxxxx" equals the last six digits of its ethernet address found on the configuration printout. Novell Configuration 6-11

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6–11
Novell Configuration
Troubleshooting Tips
NOTE:
During Power Up, the printer performs an interface hardware test.
The presence of the Ethernet Interface menu selections at the
printer operator panel indicates that the Ethernet Interface
hardware is functioning properly. See the
IBM 6400 Line Matrix
Printer Setup Guide
(S544–5640) for configuration menu
information.
The following section provides information on possible solutions to some
standard configuration errors. If you require technical support, please have as
much of the following information available when you call. It will expedite the
solution to the problem.
1.
What level of software are you running?
2.
What type of attachment do you have?
3.
What is your host operating system?
4.
Give a detailed description of the problem.
5.
How often, and when, does the problem occur?
6.
Give a detailed description of your network and the components attached.
Please follow these tips to determine what the problem may be with your
Ethernet Interface configuration.
NetWare 3.x – No PSERVER Connection
•
Has the Ethernet Interface been power cycled once the PCONSOLE
steps were completed? This will make the print server boot up and
realize which print queue and file server it needs to service.
•
Is the Ethernet Interface already servicing a queue on another file
server? If so, it can not service another file server at the same time.
•
When defining a new “
print server
” within PCONSOLE, did you use the
correct name for the Ethernet Interface (e.g. M_071C1A)? By default, it
only recognizes itself as “M_
xxxxxx
” where “
xxxxxx
” equals the last six
digits of its ethernet address found on the configuration printout.