IBM 867282X Maintenance Manual - Page 41

ServerGuide startup problems, Setup, Suggested action, System updates and, applications CD

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ServerGuide startup problems Look for the symptom in the left column of the chart. Probable solutions to the problem are in the right column. Table 6. ServerGuide startup problems Setup Suggested action Setup and Installation CD will not start. v Ensure that the system is a supported server with a startable (bootable) CD-ROM drive. v If the startup (boot) sequence settings have been altered, be sure the CD-ROM is first in the boot sequence. ServeRAID™ program cannot view all installed drives - or - cannot install NOS. If you installed an optional ServeRAID adapter: v Ensure that there are no duplicate SCSI IDs or IRQ assignments. v Ensure that the hard disk drive is connected properly. The Operating System Installation program continuously loops. Free up more space on the hard disk drive. ServerGuide will not start your NOS CD. Ensure that the NOS CD you have is supported by ServerGuide. See the Setup and Installation CD label for a list of NOS versions supported. Cannot install NOS option is grayed out. Either there is no logical drive defined (ServeRAID systems) or the ServerGuide system partition is not present. Run the ServerGuide setup and configuration program and ensure that setup is complete Table 7. System updates and applications CD System updates and applications CD Suggested action Get "time out" or Ensure that you have access to the Internet through FTP directly. "Unknown host" errors Chapter 4. Configuring the server 33

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ServerGuide startup problems
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 6. ServerGuide startup problems
Setup
Suggested action
Setup and Installation CD
will not start.
v
Ensure that the system is a supported server with a startable (bootable) CD-ROM
drive.
v
If the startup (boot) sequence settings have been altered, be sure the CD-ROM is first
in the boot sequence.
ServeRAID
™
program
cannot view all installed
drives - or - cannot
install NOS.
If you installed an optional ServeRAID adapter:
v
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v
Ensure that the hard disk drive is connected properly.
The
Operating System
Installation
program
continuously loops.
Free up more space on the hard disk drive.
ServerGuide will not
start
your
NOS CD.
Ensure that the NOS CD you have is supported by ServerGuide. See the
Setup and
Installation
CD label for a list of NOS versions supported.
Cannot install NOS -
option is grayed out.
Either there is no logical drive defined (ServeRAID systems) or the ServerGuide system
partition is not present. Run the ServerGuide setup and configuration program and
ensure that setup is complete
Table 7. System updates and applications CD
System updates and
applications CD
Suggested action
Get
“
time out
”
or
“
Unknown host
”
errors
Ensure that you have access to the Internet through FTP directly.
Chapter 4. Configuring the server
33