IBM 8685 Hardware Maintenance Manual - Page 40

Viewing error logs from the Configuration/Setup Utility program

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Viewing error logs from the Configuration/Setup Utility program Start the Configuration/Setup Utility program; then, select Error Logs from the main menu. See "Using the Configuration/Setup Utility program" on page 11 for more information. Viewing error logs from diagnostic programs Start the diagnostic programs ("Starting the diagnostic programs" on page 31); select Hardware Info from the top of the diagnostic programs screen; select System Error Log from the list that appears; then, follow the instructions on the screen. Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of your server. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel. Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears. The following sections contain the error codes that might appear in the detailed test log and summary log when the diagnostic programs are run. The error code format is as follows: fff-ttt-iii-date-cc-text message where: fff is the three-digit function code that indicates the function being tested when the error occurred. For example, function code 089 is for the microprocessor. ttt is the three-digit failure code that indicates the exact test failure that was encountered. (These codes are for trained service personnel; see "Diagnostic error codes" on page 135). iii is the three-digit device ID. (These codes are for trained service personnel; see "Diagnostic error codes" on page 135). date is the date that the diagnostic test was run and the error recorded. cc is the check value that is used to verify the validity of the information. text message is the diagnostic message that indicates the reason for the problem. Text messages The diagnostic text message format is as follows: Function Name: Result (test specific string) where: 30 xSeries 255 Type 8685: Hardware Maintenance Manual and Troubleshooting Guide

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Viewing error logs from the Configuration/Setup Utility program
Start the Configuration/Setup Utility program; then, select
Error Logs
from the main
menu. See “Using the Configuration/Setup Utility program” on page 11 for more
information.
Viewing error logs from diagnostic programs
Start the diagnostic programs (“Starting the diagnostic programs” on page 31);
select
Hardware Info
from the top of the diagnostic programs screen; select
System Error Log
from the list that appears; then, follow the instructions on the
screen.
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradeable read-only memory
(ROM) on the system board. These programs are the primary method of testing the
major components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing of complex
problems that are indicated by error messages should be performed by trained
service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the
first
error message that appears.
The following sections contain the error codes that might appear in the detailed test
log and summary log when the diagnostic programs are run.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
is the three-digit function code that indicates the function being
tested when the error occurred. For example, function code 089 is
for the microprocessor.
ttt
is the three-digit failure code that indicates the exact test failure that
was encountered. (These codes are for trained service personnel;
see “Diagnostic error codes” on page 135).
iii
is the three-digit device ID. (These codes are for trained service
personnel; see “Diagnostic error codes” on page 135).
date
is the date that the diagnostic test was run and the error recorded.
cc
is the check value that is used to verify the validity of the
information.
text message
is the diagnostic message that indicates the reason for the problem.
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
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xSeries 255 Type 8685: Hardware Maintenance Manual and Troubleshooting Guide