IBM 8840 Hardware Maintenance Manual - Page 100

Error, symptoms

Get IBM 8840 - eServer xSeries 346 PDF manuals and user guides
UPC - 000435863799
View all IBM 8840 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 100 highlights

Note: See "System" on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 264-XXX-0NN (Failed tape drive test) 1. Tape cartridge, if user executed the Read/Write Tape Drive test (failure code of XXX = 256) 2. SCSI or power cable connected to tape drive with SCSI ID nn 3. Tape drive with SCSI ID nn (refer to the Help and Service Information appendix of the tape drive User Guide) 4. System board or SCSI controller (run SCSI controller diagnostic to determine if the SCSI bus is functioning properly.) 264-XXX-999 (Errors on multiple tape drives, see error text for more info) See error messages/text in the PC Doctor error log for detailed information on each individual tape drive error. 301-XXX-000 (Failed keyboard test) Keyboard 405-XXX-000 (Failed Ethernet test on controller on the system board) 1. Verify that Ethernet is not disabled in BIOS. 2. System board. 405-XXX-00N 1. Adapter in PCI slot n (Failed Ethernet test on adapter in PCI slot n) 2. System board 415-XXX-000 (Failed Modem test) 1. Cable. Note: Ensure modem is present and attached to server. 2. Modem. 3. System board. Error symptoms You can use the error symptom tables to find solutions to problems that have definite symptoms. Note: Some of the components in this section may not be supported on your server model. If you cannot find the problem in the error symptom tables, run the diagnostic programs to test the server. If you have just added new software or a new option and the server is not working, complete the following steps before using the error symptom charts: 1. Remove the software or device that you just added. 2. Run the diagnostic tests to determine whether the server is running correctly. 3. Reinstall the new software or new device. In the following tables, if the entry in the FRU/action column is a suggested action, perform that action; if it is the name of a component, reseat the component and replace it if necessary. The most likely cause of the symptom is listed first. 90 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
Note:
See
“System”
on
page
108
to
determine
which
components
a
field
service
technician
should
replace.
Error
code/symptom
FRU/action
264-XXX-0NN
(Failed
tape
drive
test)
1.
Tape
cartridge,
if
user
executed
the
Read/Write
Tape
Drive
test
(failure
code
of
XXX
=
256)
2.
SCSI
or
power
cable
connected
to
tape
drive
with
SCSI
ID
nn
3.
Tape
drive
with
SCSI
ID
nn
(refer
to
the
Help
and
Service
Information
appendix
of
the
tape
drive
User
Guide
)
4.
System
board
or
SCSI
controller
(run
SCSI
controller
diagnostic
to
determine
if
the
SCSI
bus
is
functioning
properly.)
264-XXX-999
(Errors
on
multiple
tape
drives,
see
error
text
for
more
info)
See
error
messages/text
in
the
PC
Doctor
error
log
for
detailed
information
on
each
individual
tape
drive
error.
301-XXX-000
(Failed
keyboard
test)
Keyboard
405-XXX-000
(Failed
Ethernet
test
on
controller
on
the
system
board)
1.
Verify
that
Ethernet
is
not
disabled
in
BIOS.
2.
System
board.
405-XXX-00N
(Failed
Ethernet
test
on
adapter
in
PCI
slot
n
)
1.
Adapter
in
PCI
slot
n
2.
System
board
415-XXX-000
(Failed
Modem
test)
1.
Cable.
Note:
Ensure
modem
is
present
and
attached
to
server.
2.
Modem.
3.
System
board.
Error
symptoms
You
can
use
the
error
symptom
tables
to
find
solutions
to
problems
that
have
definite
symptoms.
Note:
Some
of
the
components
in
this
section
may
not
be
supported
on
your
server
model.
If
you
cannot
find
the
problem
in
the
error
symptom
tables,
run
the
diagnostic
programs
to
test
the
server.
If
you
have
just
added
new
software
or
a
new
option
and
the
server
is
not
working,
complete
the
following
steps
before
using
the
error
symptom
charts:
1.
Remove
the
software
or
device
that
you
just
added.
2.
Run
the
diagnostic
tests
to
determine
whether
the
server
is
running
correctly.
3.
Reinstall
the
new
software
or
new
device.
In
the
following
tables,
if
the
entry
in
the
FRU/action
column
is
a
suggested
action,
perform
that
action;
if
it
is
the
name
of
a
component,
reseat
the
component
and
replace
it
if
necessary.
The
most
likely
cause
of
the
symptom
is
listed
first.
90
xSeries
346
Types
8840
and
1880:
Hardware
Maintenance
Manual
and
Troubleshooting
Guide