IBM 8862 Hardware Maintenance Manual - Page 33

Starting, diagnostic, programs, Viewing

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Starting the diagnostic programs This section describes the general procedure to run the diagnostic programs. You can press F1 while running the diagnostic programs to obtain help information. You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit from help, press Esc. Complete the following steps to start the diagnostic programs: 1. Turn on the server and watch the screen. 2. When the message Press F1 for Configuration/Setup, Press F2 for Diagnostics appears, press F2. If a power-on password is set, the server prompts you for it. Type the power-on password, and press Enter. 3. When the Diagnostic Programs screen appears, select either Extended or Basic from the top of the screen. 4. Select the test you want to run from the list that appears; then, follow the instructions on the screen. Notes: a. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped. b. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server. c. If you run the diagnostic programs with no mouse attached to the server, you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons. All other functions provided by mouse-selectable buttons are also available using the function keys. d. You can test the USB keyboard by using the regular keyboard test. The regular mouse test can test a USB mouse. You can run the USB interface test only if there are no USB devices attached. e. You can view server configuration information (such as system configuration, memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on) by selecting Hardware Info from the top of the screen. If the diagnostic programs do not detect any hardware error but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with the software package. Diagnostic error codes are listed in "Diagnostic error codes" on page 95. Viewing the test log When the tests are completed, you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log. Notes: 1. You can view the test log only while you are in the diagnostic programs. When you exit the diagnostic programs, the test log is cleared (saved test logs are not affected). To save the test log so that you can view it later, click Save Log on the diagnostic programs screen and specify a location and name for the saved log file. Chapter 3. Diagnostics 23

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Starting
the
diagnostic
programs
This
section
describes
the
general
procedure
to
run
the
diagnostic
programs.
You
can
press
F1
while
running
the
diagnostic
programs
to
obtain
help
information.
You
also
can
press
F1
from
within
a
help
screen
to
obtain
online
documentation
from
which
you
can
select
different
categories.
To
exit
from
help,
press
Esc.
Complete
the
following
steps
to
start
the
diagnostic
programs:
1.
Turn
on
the
server
and
watch
the
screen.
2.
When
the
message
Press
F1
for
Configuration/Setup,
Press
F2
for
Diagnostics
appears,
press
F2.
If
a
power-on
password
is
set,
the
server
prompts
you
for
it.
Type
the
power-on
password,
and
press
Enter.
3.
When
the
Diagnostic
Programs
screen
appears,
select
either
Extended
or
Basic
from
the
top
of
the
screen.
4.
Select
the
test
you
want
to
run
from
the
list
that
appears;
then,
follow
the
instructions
on
the
screen.
Notes:
a.
If
the
server
stops
during
testing
and
you
cannot
continue,
restart
the
server
and
try
running
the
diagnostic
programs
again.
If
the
problem
remains,
replace
the
component
that
was
being
tested
when
the
server
stopped.
b.
The
keyboard
and
mouse
(pointing
device)
tests
assume
that
a
keyboard
and
mouse
are
attached
to
the
server.
c.
If
you
run
the
diagnostic
programs
with
no
mouse
attached
to
the
server,
you
will
not
be
able
to
navigate
between
test
categories
using
the
Next
Cat
and
Prev
Cat
buttons.
All
other
functions
provided
by
mouse-selectable
buttons
are
also
available
using
the
function
keys.
d.
You
can
test
the
USB
keyboard
by
using
the
regular
keyboard
test.
The
regular
mouse
test
can
test
a
USB
mouse.
You
can
run
the
USB
interface
test
only
if
there
are
no
USB
devices
attached.
e.
You
can
view
server
configuration
information
(such
as
system
configuration,
memory
contents,
interrupt
request
(IRQ)
use,
direct
memory
access
(DMA)
use,
device
drivers,
and
so
on)
by
selecting
Hardware
Info
from
the
top
of
the
screen.
If
the
diagnostic
programs
do
not
detect
any
hardware
error
but
the
problem
remains
during
normal
server
operations,
a
software
error
might
be
the
cause.
If
you
suspect
a
software
problem,
see
the
information
that
comes
with
the
software
package.
Diagnostic
error
codes
are
listed
in
“Diagnostic
error
codes”
on
page
95.
Viewing
the
test
log
When
the
tests
are
completed,
you
can
view
the
test
log
by
selecting
Utility
from
the
top
of
the
screen
and
then
selecting
View
Test
Log
.
Notes:
1.
You
can
view
the
test
log
only
while
you
are
in
the
diagnostic
programs.
When
you
exit
the
diagnostic
programs,
the
test
log
is
cleared
(saved
test
logs
are
not
affected).
To
save
the
test
log
so
that
you
can
view
it
later,
click
Save
Log
on
the
diagnostic
programs
screen
and
specify
a
location
and
name
for
the
saved
log
file.
Chapter
3.
Diagnostics
23