Intel SR1680MV Service Guide - Page 131

Appendix B: Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, and the baseboard management controller (BMC). See "Additional Information and Software" for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers. If you cannot resolve your server problems on your own, refer to the "Intel® Server Issue Report Form" for assistance. Resetting the System Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the following methods. Table 46. Resetting the System To do this Soft boot reset to clear the system memory and reload the operating system Clear system memory, restart POST, and reload the operating system Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals Press Reset button Power off/on button Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. First Steps Checklist • Is AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source. Intel® Server System SR1680MV Service Guide 111