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Kyocera ECOSYS P7240cdn P6235cdn/P7240cdn Operation Guide - Page 216

Responding to Messages, Message, Checkpoints, Corrective Actions, Reference

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Troubleshooting > Troubleshooting Responding to Messages If the message display or the computer displays any of these messages, follow the corresponding procedure. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Checking the Equipment's Serial Number (page i) A Message Checkpoints Account error. ― Press [OK]. Add paper in cassette #. Is the indicated cassette out of paper? Add paper in MP tray. Is the paper of the selected size loaded in the multi purpose tray? Corrective Actions Reference Page Failed to specify Job Accounting - when processing the job externally. The job is canceled. Select [OK]. The paper has run out in the paper source displayed. Supply paper according to the paper source displayed (paper cassettes, MP tray, or optional paper feeders). page 3-4 page 3-7 B Message Checkpoints Corrective Actions Reference Page Box limit exceeded.*1 ― The specified box is full, and no ― further storage is available; Job is canceled. Try to perform the job again after printing or deleting data from the box. *1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For details on Auto Error Clear, refer to the following: Auto Err. Clear (page 8-29) C Message Checkpoints Cannot connect to ― Authentication Server. Check the domain name.*1 ― Cannot connect to the Server. Cannot connect to the USB device. Cannot duplex print on this paper.*1 ― Is writing to a USB memory prohibited? Did you select a paper size/type that cannot be duplex printed? Corrective Actions Reference Page Set machine time to match the ― server's time. Check the connection status with ― the server. Check the connection status with ― the server. Connect a USB memory that can be ― written to. Select [Alt] to select the available ― paper. Select [Continue] to print without using Duplex function. 10-13

Section	Page
Preface	2
Contents	3
Machine Features	7
Guides Provided with the Machine	9
About the Operation Guide (this Guide)	11
Structure of the guide	11
Conventions Used in This Guide	12
Menu Map	14
1 Legal and Safety Information	20
Notice	21
Safety Conventions in This Guide	21
Environment	22
Precautions for Use	23
Laser Safety (Europe)	24
SAFETY OF LASER BEAM (USA)	25
Safety Instructions Regarding the Disconnection of Power	26
Compliance and Conformity	26
Other precautions (for users in California, the United States)	27
EN ISO 7779	27
EK1-ITB 2000	27
Wireless Connection (Mexico only)	27
Security Precautions when Using Wireless LAN (If equipped)	27
Limited Use of This Product (If equipped)	28
Legal Information	29
Energy Saving Control Function	33
Automatic 2-Sided Print Function	33
Resource Saving - Paper	33
Environmental benefits of \	33
Energy Star (ENERGY STAR®) Program	33
2 Installing and Setting up the Machine	34
Part Names	35
Machine Exterior	35
Connectors/Interior	36
With Optional Equipments Attached	38
Connecting the Machine and Other Devices	39
Connecting Cables	40
Connecting LAN Cable	40
Connecting USB Cable	41
Connecting the Power Cable	41
Power On/Off	42
Power On	42
Power Off	42
Using the Operation Panel	43
Operation Panel Keys	43
Operation Method	44
Help Screen	45
Login/Logout	46
Login	46
Logout	47
Default Settings of the Machine	48
Setting Date and Time	48
Network Setup	49
Configuring the Wired Network	49
Configuring the Wireless Network	51
Setting Wi-Fi Direct	55
Energy Saver function	57
Sleep and Auto Sleep	57
Power Off Rule (models for Europe)	58
Installing Software	59
Software on DVD (Windows)	59
Installing Software in Windows	60
Uninstalling the Software	66
Installing Software in Mac Computer	67
Checking the Counter	69
Additional Preparations for the Administrator	70
Strengthening the Security	70
Command Center RX	71
Accessing Command Center RX	72
Changing Security Settings	73
Changing Device Information	75
E-mail Settings	77
Creating a New Custom Box	81
Printing a document stored in a Custom Box	82
3 Preparation before Use	84
Loading Paper	85
Precaution for Loading Paper	86
Loading in the Cassettes	87
Loading Paper in the Multi Purpose Tray	90
Specifying Paper Size and Media Type	93
Paper Stopper	96
4 Printing from PC	97
Printing from PC	98
Printing on Non-standard Sized Paper	100
Printer Driver Print Settings Screen	101
Printer Driver Help	102
Changing the Default Printer Driver Settings (Windows 8.1)	102
Canceling Printing from a Computer	102
Printing by AirPrint	103
Printing by Google Cloud Print	103
Printing by Mopria	103
Printing with Wi-Fi Direct	103
Printing Data Saved on the Printer	104
Specifying the Job Box from a Computer and Storing the Job	104
Printing Documents from Private Print Box	105
Printing Document from Stored Job Box	107
Printing Document from Quick Copy Box	109
Printing Document from Proof and Hold Box	111
Job Box Setting	113
Status Monitor	114
Accessing the Status Monitor	114
Exiting the Status Monitor	114
Status Monitor Display	114
5 Operation on the Machine	118
Canceling Jobs	119
What is Document Box?	120
Using a Custom Box	122
Creating a New Custom Box	122
Editing and Deleting Custom Box	124
Storing Documents	124
Printing Documents	125
Editing Documents	126
Deleting Documents	127
Printing Documents Stored in Removable USB Memory	128
Removing USB Memory	130
6 Using Various Functions	131
Functions Available on the Machine	132
Custom Box (Printing)	132
Removable Memory (Printing Documents)	133
Functions	134
EcoPrint	134
Duplex	134
Job Finish Notice	134
File Name Entry	135
Quiet Mode	135
Del. after Print (Delete after Printed)	135
Encrypted PDF	135
TIFF/JPEG Size	136
XPS FitTo Page	136
7 Status/Job Cancel	137
Checking Job Status	138
Checking Job History	139
Sending the Log History	140
Device/Communication	141
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	142
8 Setup and Registration (System Menu)	143
System Menu	144
Menu Settings	145
Report	147
Paper Settings	149
Print Settings	152
Network	154
Optional Network	164
Device Common	167
Security	173
User/Job Account	175
Adjust/Maint.	176
Op Functions	176
Software	176
9 User Authentication and Accounting (User Login, Job Accounting)	177
Overview of User Login Administration	178
Enabling User Login Administration	179
Setting User Login Administration	181
Adding a User (Local User List)	181
Changing User Properties	182
User Login Administration for Printing	184
NW User Property (Obtain Network User Property)	186
ID Card Settings	187
PIN Login Settings	188
Using User Login Administration	189
Login/Logout	189
Overview of Job Accounting	190
Enabling Job Accounting	191
Job Accounting Access	192
Setting an Account	193
Adding an Account	193
Restricting the Use of the Machine	194
Editing an Account	195
Deleting an Account	196
Job Accounting for Printing	197
Configuring Job Accounting	199
Apply Limit	199
Counting the Number of Pages Printed	200
Print Accounting Report	201
Using Job Accounting	202
Login/Logout	202
Unknown ID Job	203
10 Troubleshooting	204
Regular Maintenance	205
Cleaning	205
Toner Container Replacement	206
Waste Toner Box Replacement	210
Troubleshooting	212
Solving Malfunctions	212
Responding to Messages	216
Adjustment/Maintenance	223
Clearing Paper Jams	228
11 Appendix	241
Optional Equipment	242
Overview of Optional Equipment	242
Optional Applications	248
Character Entry Method	250
Using the Keys	250
Selecting Type of Characters	251
Characters That Can be Entered Using the Numeric Keys	251
Entering Symbols	252
Entering Characters	252
Paper	254
Basic Paper Specifications	254
Choosing the Appropriate Paper	255
Special Paper	258
Specifications	262
Machine	262
Printer Functions	264
Paper Feeder (500-sheet) (Option)	264
Glossary	265

Match case Limit results 1 per page

10-13

Troubleshooting > Troubleshooting

Responding to Messages

If the message display or the computer displays any of these messages, follow the corresponding procedure.

NOTE

When contacting us, the serial number will be necessary. To check the serial number, refer to the following:

Checking the Equipment's Serial Number (page i)

Message

Checkpoints

Corrective Actions

Reference

Page

Account error.

Press [OK].

―

Failed to specify Job Accounting

when processing the job externally.

The job is canceled. Select [

—

Add paper in cassette #.

Is the indicated cassette out of

paper?

The paper has run out in the paper

source displayed. Supply paper

according to the paper source

displayed (paper cassettes, MP

tray, or optional paper feeders).

page 3-4

Add paper in MP tray.

Is the paper of the selected size

loaded in the multi purpose tray?

page 3-7

Message

Checkpoints

Corrective Actions

Reference

Page

Box limit exceeded.

When Auto Error Clear is set to [

], processing resumes automatically after a set amount of time elapses. For details

on Auto Error Clear, refer to the following:

Auto Err. Clear (page 8-29)

―

The specified box is full, and no

further storage is available; Job is

canceled. Try to perform the job

again after printing or deleting data

from the box.

―

Message

Checkpoints

Corrective Actions

Reference

Page

Cannot connect to

Authentication Server.

Check the domain

name.

―

Set machine time to match the

server's time.

―

Check the connection status with

the server.

―

Cannot connect to the

Server.

―

Check the connection status with

the server.

―

Cannot connect to the

USB device.

Is writing to a USB memory

prohibited?

Connect a USB memory that can be

written to.

―

Cannot duplex print on

this paper.

Did you select a paper size/type

that cannot be duplex printed?

Select [

Alt

] to select the available

paper. Select [

Continue

] to print

without using Duplex function.

―