Lenovo PC 300PL Using your Personal Computer - PC300PL - 6592 - Page 120

Getting Help Online, Getting Help by Telephone

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Getting Help Online Online Housecall is a remote communication tool that allows an IBM technical-support representative to access your PC by modem. Many problems can be remotely diagnosed and corrected quickly and easily. In addition to a modem, a remote-access application program is required. This service is not available for servers. There might be a charge for this service, depending on the request. For more information about configuring your PC for Online Housecall: In the U.S., call 1-800-772-2227. In Canada, call 1-800-565-3344. In all other countries, contact your IBM reseller or IBM marketing representative. Getting Help by Telephone During the warranty period, you can get help and information by telephone through the IBM PC Support Line. Expert technical-support representatives are available to assist you with questions you might have on the following: Setting up your computer and IBM monitor Installing and setting up IBM options purchased from IBM or an IBM reseller 30-day, preinstalled-operating-system support Arranging for service (on-site or carry-in) Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: Setting up your network operating system Installing and configuring interface cards Installing and configuring network adapters Please have the following information ready when you call: Serial numbers of your computer, monitor, and other components, or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system If possible, be at your computer when you call. 106 Using Your Personal Computer

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Getting Help Online
Online Housecall is a remote communication tool that allows an IBM
technical-support representative to access your PC by modem.
Many problems can
be remotely diagnosed and corrected quickly and easily.
In addition to a modem, a
remote-access application program is required.
This service is not available for
servers.
There might be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
±
In the U.S., call 1-800-772-2227.
±
In Canada, call 1-800-565-3344.
±
In all other countries, contact your IBM reseller or IBM marketing
representative.
Getting Help by Telephone
During the warranty period, you can get help and information by telephone
through the IBM PC Support Line.
Expert technical-support representatives are
available to assist you with questions you might have on the following:
±
Setting up your computer and IBM monitor
±
Installing and setting up IBM options purchased from IBM or an IBM reseller
±
30-day, preinstalled-operating-system support
±
Arranging for service (on-site or carry-in)
±
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are
eligible for IBM Start Up Support for 90 days after installation.
This service
provides assistance for:
±
Setting up your network operating system
±
Installing and configuring interface cards
±
Installing and configuring network adapters
Please have the following information ready when you call:
±
Serial numbers of your computer, monitor, and other components, or your proof
of purchase
±
Description of the problem
±
Exact wording of any error messages
±
Hardware and software configuration information for your system
If possible, be at your computer when you call.
106
Using Your Personal Computer