Lenovo PC 300PL Using your Personal Computer - PC300PL - 6592 - Page 82

Solving POST Error Message Problems

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Messages that appear if a problem or conflict is detected by the application program, the operating system, or both. Error messages for operating-system and other software problems are generally text messages, but they also can be numeric messages. For information about these software error messages, refer to the information that comes with the operating system or application program. Diagnostic error messages Messages that appear if a hardware problem is detected by a diagnostic test program. The messages present text information that can be used to identify a failing part. Solving POST Error Message Problems If you receive an error message during the power-on-self-test (POST), completing the steps outlined in this section might enable you to resolve the problem. Note If you have just added, removed, or changed the location of a device and you receive an error message, follow the procedure described in the Important text box on page 38. If the procedure on page 38 does not eliminate the error message, then proceed with the following instructions. 1. Write down all error code numbers and descriptions that appear on the screen as you start your computer. (Note that a single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on your computer.) 2. If you have set a power-on password, a password prompt appears. (You must wait approximately one minute after the memory-count numbers stop cycling in the top-left corner of the screen for the password prompt to appear.) If you have set both power-on and administrator passwords, you can type either password at the password prompt. However, if you think you might need to change any settings in the Configuration/Setup Utility program, type your administrator password at the password prompt. If you type your power-on password, you will be able to view error codes and error code descriptions displayed on the POST Startup Errors screen, and you will also be able to view limited information in the Configuration/Setup Utility program. However, you will not be able to change any settings. 3. In the case of most errors, the Configuration/Setup Utility program starts automatically so that you can attempt to identify and correct the problem. When the Configuration/Setup Utility program starts, a screen labeled POST 68 Using Your Personal Computer

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Messages that appear if a problem or conflict is detected by the application
program, the operating system, or both.
Error messages for operating-system
and other software problems are generally text messages, but they also can be
numeric messages.
For information about these software error messages, refer
to the information that comes with the operating system or application program.
±
Diagnostic error messages
Messages that appear if a hardware problem is detected by a diagnostic test
program.
The messages present text information that can be used to identify a
failing part.
Solving POST Error Message Problems
If you receive an error message during the power-on-self-test (POST), completing
the steps outlined in this section might enable you to resolve the problem.
Note
If you have just added, removed, or changed the location of a device and you
receive an error message, follow the procedure described in the
Important
text
box on page 38.
If the procedure on page 38 does not eliminate the error
message, then proceed with the following instructions.
1.
Write down all error code numbers and descriptions that appear on the screen
as you start your computer.
(Note that a single problem can cause several error
messages to appear.
When you correct the cause of the first error message, the
other error messages probably will not appear on the screen the next time you
turn on your computer.)
2.
If you have set a power-on password, a password prompt appears.
(You must
wait approximately one minute after the memory-count numbers stop cycling in
the top-left corner of the screen for the password prompt to appear.)
If you
have set both power-on and administrator passwords, you can type either
password at the password prompt.
However, if you think you might need to
change any settings in the Configuration/Setup Utility program, type your
administrator password at the password prompt.
If you type your power-on
password, you will be able to view error codes and error code descriptions
displayed on the POST Startup Errors screen, and you will also be able to view
limited information in the Configuration/Setup Utility program.
However, you
will not be able to change any settings.
3.
In the case of most errors, the Configuration/Setup Utility program starts
automatically so that you can attempt to identify and correct the problem.
When the Configuration/Setup Utility program starts, a screen labeled POST
68
Using Your Personal Computer