Lenovo PC 300PL Using your Personal Computer - PC300PL - 6562 - Page 113

Getting Help, Service, and Information

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Chapter 7. Getting Help, Service, and Information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates. Some of these pages are: http://www.ibm.com Main IBM home page http://www.pc.ibm.com IBM Personal Computer home page http://www.us.pc.ibm.com/desktop/ IBM Commercial Desktop home page (U.S.) http://www.us.pc.ibm.com/servers/ IBM PC Server and Netfinity Server home page (U.S.) http://www.us.pc.ibm.com/options/ IBM Options home page (U.S.) You can select a country-specific Web site from these pages. Help is also available from bulletin boards and online services, as well as by fax and telephone. This section provides information about these sources. Services available and telephone numbers listed are subject to change without notice. Before You Call for Service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software. Also, be sure to read the information in any README files that come with your software. Most computers, operating systems, and application programs come with documentation that contains troubleshooting procedures and explanations of error messages. The documentation that comes with your computer also contains information about the diagnostic tests you can perform. If you receive a POST error code when you turn on your computer, refer to the POST error-message charts in your hardware documentation. If you do not receive a POST error code, but suspect a hardware problem, refer to the troubleshooting information in your hardware documentation or run the diagnostic tests. © Copyright IBM Corp. 1997 99

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Chapter 7.
Getting Help, Service, and Information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates.
Some of these pages are:
Main IBM home page
IBM Personal Computer home page
IBM Commercial Desktop home page (U.S.)
IBM PC Server and Netfinity Server home
page (U.S.)
IBM Options home page (U.S.)
You can select a country-specific Web site from these pages.
Help is also available from bulletin boards and online services, as well as by fax and
telephone.
This section provides information about these sources.
Services available and telephone numbers listed are subject to change without
notice.
Before You Call for Service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software.
Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages.
The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the
POST error-message charts in your hardware documentation.
If you do not receive
a POST error code, but suspect a hardware problem, refer to the troubleshooting
information in your hardware documentation or run the diagnostic tests.
Copyright IBM Corp. 1997
99