Lenovo PC 300PL Using your Personal Computer - PC300PL - 6562 - Page 114

Getting Customer Support and Service, Using Electronic Support Services

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If you suspect a software problem, consult the documentation (including README files) for the operating system or application program. Getting Customer Support and Service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period. If you need additional support and services, a wide variety of extended services are available for purchase that address almost any need. Using Electronic Support Services If you have a modem, you can get help from several popular services. Bulletin boards and online information services provide assistance through question-and-answer message areas, live chat rooms, searchable databases, and more. Technical information is available on a wide range of topics, such as: Hardware setup and configuration Preinstalled software OS/2, DOS, and Windows Networking Communications Multimedia In addition, the latest device driver updates are available. The IBM PC Company Bulletin Board System (BBS) can be reached 24 hours a day, 7 days a week. Modem speeds of up to 14 400 baud are supported. Long distance telephone charges might apply. To access the PC Company BBS: In the U.S., call 1-919-517-0001. In Canada: - In Halifax, call 902-420-0300. - In Montreal, call 514-938-3022. - In Toronto, call 905-316-4255 or 416-956-7877. - In Vancouver, call 604-664-6461 or 604-664-6464. - In Winnipeg, call 204-934-2735. Commercial online services that contain information about IBM products include: CompuServe 100 Using Your Personal Computer

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If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
Getting Customer Support and Service
Purchasing an IBM PC hardware product entitles you to standard help and support
during the warranty period.
If you need additional support and services, a wide
variety of extended services are available for purchase that address almost any
need.
Using Electronic Support Services
If you have a modem, you can get help from several popular services.
Bulletin
boards and online information services provide assistance through
question-and-answer message areas, live chat rooms, searchable databases, and
more.
Technical information is available on a wide range of topics, such as:
±
Hardware setup and configuration
±
Preinstalled software
±
OS/2, DOS, and Windows
±
Networking
±
Communications
±
Multimedia
In addition, the latest device driver updates are available.
The IBM PC Company Bulletin Board System (BBS) can be reached 24 hours a day,
7 days a week.
Modem speeds of up to 14 400 baud are supported.
Long distance
telephone charges might apply.
To access the PC Company BBS:
±
In the U.S., call 1-919-517-0001.
±
In Canada:
–
In Halifax, call 902-420-0300.
–
In Montreal, call 514-938-3022.
–
In Toronto, call 905-316-4255 or 416-956-7877.
–
In Vancouver, call 604-664-6461 or 604-664-6464.
–
In Winnipeg, call 204-934-2735.
Commercial online services that contain information about IBM products include:
±
CompuServe
100
Using Your Personal Computer